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Postado: 25-jun-2013 | 6:43AM · 5 Respostas · Link permanente · Translation:
Hello,
My Online backup Message never seems to change or update. It always reads "Available space 6.9 GB, Total space 39.0 GB",
I know my weekly BU files are now smaller than this and am not sure that I even have a 39 GB capacity. How do I verify what is really going and what my actually storage capacity actually is??
Thank you, jbsloop
Postado: 25-jun-2013 | 9:08AM · Link permanente
I do not use 360, so others may be able to verify/correct my next statement/suggestion.
Log into your Norton Account and look at your current subscription information. It may list your current backup usage and total capacity.
As to the space used, if you have not changed many or any files between the backups, there would not be much change in the backup size.
Postado: 27-jun-2013 | 6:46AM · Link permanente
Hello jbsloop
There are many reasons for why the space is showing more than you're using. The most likely is you have more than one backup set available but are only using one. Another may be that the quota itself is off as a result of a purge that timed out. If you can send me a private message, containing the below items, I can get it checked out:
Postado: 27-jun-2013 | 9:55AM · Link permanente
Wesley,
I hate to sound like a newbee, but I am. So how do I send a private message to you versus a public post and also link it to my post question??
Also, I've eliminated all my backup sets except for one small one for diagnostic purposes.
Thx, jbsloop
Postado: 27-jun-2013 | 11:21AM · Link permanente
When you click on a persons name in the right hand corner, under contact you will find the option to "Send this user a private message". Hope this helps.
Postado: 28-jun-2013 | 8:13AM · Link permanente
Hello jbsloop
You should now see the correct quota. Please let us know how things look.
If it has resolved your matter mark the post as solved. You can find instructions on how to do that in this forum help reference.
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