Kudos0

Norton Online Backup Expired Message

Postado: 25-jun-2013 | 9:01PM · 4 Respostas · · Translation:

I had a Norton Online Backup subscription that expired on May 30, 2013.  On May 27, 2013 I started a new subscription.  I did not just renew the old subscription because I had a cheaper deal on the new copy.  The problem is that I keep getting messages that my Online Backup subscription has expired (likely related to the old subscription) even though I have an active subscription.  How can I stop this?  It has never been a problem doing similar installs for Norton Internet Security.

Respostas

Kudos0

Re: Norton Online Backup Expired Message

Postado: 25-jun-2013 | 9:01PM · Link permanente

I had a Norton Online Backup subscription that expired on May 30, 2013.  On May 27, 2013 I started a new subscription.  I did not just renew the old subscription because I had a cheaper deal on the new copy.  The problem is that I keep getting messages that my Online Backup subscription has expired (likely related to the old subscription) even though I have an active subscription.  How can I stop this?  It has never been a problem doing similar installs for Norton Internet Security.

Kudos0

Re: Norton Online Backup Expired Message

Postado: 27-jun-2013 | 6:41AM · Link permanente

bf4man

Normally if you don't renew the storage it will pop up a reminder for the next 30-days. Please send me a private message with the email address associated to your account. Also include a link to this thread. I'll see if I can force expire the message for you. 

Kudos0

Re: Norton Online Backup Expired Message

Postado: 24-jul-2013 | 10:06AM · Link permanente

Hi I have exactly same problem: The NOBU free version obtained together with my new computer expired last year in October already but the message is popping up every second day... Another NOBU subscription is still active and working. I don't see any possibility how to remove the expired subscription from the list of my products. See attached picture for more details and please post some instructions how to remove these messages. TIA

Arquivo anexado: 
PDF icon subscriptions.pdf
Kudos0

Re: Norton Online Backup Expired Message

Postado: 30-jul-2013 | 10:39AM · Link permanente

P_C,

Please send me a private message with the email address associated to your account. Also include a link to this thread. I'll see if I can force expire the message for you. 

Michael: Technical Account Manager NAM

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