I've been using NOBU for 2 years & just noticed Norton Onine Backup icon had disappeared from the task bar. When I tried to restore the icon I get the message that it is not currently active & will be shown next time it becomes active. On checking my NOBU schedules, found that NOBU has not been working on 2 of my 4 computers since June 2013) On my NOBU page I have 3 messages (all dated 20 June) that say
"Your subscription expired 242 days ago. We will no longer continue to store your photos, music, and other important documents at our secure data center. By purchasing today, your data will be kept safe. Don't put your files at risk. Buy now "
but Norton account shows NOBU is current until Dec 2013. The NOBU page also shows computer is not online when it is & "Backup Now" is greyed out. I have only used 49% of my 100GB storage. Have tried resetting schedules & rebooting computers but still not working.
I read a support answer that suggested redownloading NOBU, but icon must be showing (see above) or a new backup would be created, which is a lengthy process. Have I lost previous backups or is there any way I can get NOBU working again on these 2 computers without losing those previous backups.
Very disappointed that I have lost 242 days of subscription, but have learned not to assume scheduled backups are taking place! on unattended computers!
Any advice would be appreciated. Thanks