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Postado: 10-set-2013 | 4:08PM · 10 Respostas · Link permanente · Translation:
I have not been able to backup for the last 2 weeks or so. I believe my last successful backup was on 8/24. I keep getting A2203 and A2819 errors. I have tried doing a manual backup to no avail. I have done a Norton Internet Security full system scan for viruses as well as the Norton Eraser scan and I am still getting the errors. What is going on?
Postado: 10-set-2013 | 4:08PM · Link permanente
I have not been able to backup for the last 2 weeks or so. I believe my last successful backup was on 8/24. I keep getting A2203 and A2819 errors. I have tried doing a manual backup to no avail. I have done a Norton Internet Security full system scan for viruses as well as the Norton Eraser scan and I am still getting the errors. What is going on?
Postado: 11-set-2013 | 8:09AM · Link permanente
Hello Veron808
Can you please elaborate if you're using Norton 360 or Norton Online Backup?
Here is some details on the two errors with some directions to assist:
Error: "8702,536873115" or "2203" when I run backup or restore
Postado: 12-set-2013 | 6:47PM · Link permanente
I am using Norton Online Backup. I am still not able to back up. I keep getting either A2203 or A2819 errors. They seem to alternate. The last error was A2819.
Postado: 13-set-2013 | 7:46AM · Link permanente
The 2819 is a connection error. Did you try the steps in the article I provided in the prior reply? We want to rectify that issue before we tackle the 2203 error. If we can't get a consistent connection it can be causing partial files to be uploaded resulting in the 2203 error.
It may be worthwhile to reach out to Tier 1 via www.norton.com/chat. Do not let them remove the Norton Online Backup computer/device though. It may be something we need to do but not at this juncture.
Postado: 13-set-2013 | 3:06PM · Link permanente
I have shut down and restarted my computer. I have checked my firewall settings and it is not blocking Norton Online Backup. I am able to access websites. I have not as yet done the Tier 1 solution as you advised. Is that the only solution?
Postado: 13-set-2013 | 4:41PM · Link permanente
FYI tried clicking on the Tier 1 ( Norton.com/chat) link on your reply a few times and I got a response that said page requested not found.
Postado: 14-set-2013 | 10:33AM · Link permanente
TRied the Tier 1 solution and had a chat with Jesus Mari Vitug. He said the A2203 error was not coming from Norton so I really do not know where it is coming from or what to do:I am no computer geek. He also said the A2819 error occurs when internet connection is interrupted as the files are being backed up;. that I just have to wait it out. I am still not able to backup. Still getting the same errors. Do you have any other solution? I am able to have internet access to websites so I really do not understand the errors at all. I had even re-started the wireless modem. All this is very frustrating.
Postado: 16-set-2013 | 6:48AM · Link permanente
Hi Veron808
Can you send me a private message with your contact details and email address associated to your account? I'll either have a Tier 2 agent call you or I'll call you direct. We'll get this matter sorted one way or another.
Postado: 18-set-2013 | 9:52PM · Link permanente
How do I send you a private message? I went to my Private Messages Box and typed in your name but it said your name could not be not found, so I could not send you the details as you requested.. I am still having the same issues.
Postado: 18-set-2013 | 9:56PM · Link permanente
I finally figured out how to send you a ;private message. Have sent you the details.
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