Pular para o conteúdo principal
Please Sign In with Norton Account to Ask a Question or comment in the Community
Postado: 24-out-2013 | 5:03AM · 7 Respostas · Link permanente · Translation:
Several days ago I sent in the Backup Data Purge Request form. I did not receive a reply and my data has not bene purged yet. How long does this normally take?
Postado: 24-out-2013 | 5:03AM · Link permanente
Several days ago I sent in the Backup Data Purge Request form. I did not receive a reply and my data has not bene purged yet. How long does this normally take?
Postado: 29-out-2013 | 6:47AM · Link permanente
So, nobody from Norton has replied to this request on the forum, and I emailed the BUsupport team again asking about the purge request. No answer there either. I started a chat session and was told to email BUsupport again. Nice.
Norton support used to be much better than this.
Postado: 30-out-2013 | 5:56AM · Link permanente
Hi Cohbraz,
Sorry for not getting back sooner.
I've informed the Team about this and they'll get back to you soon.
Postado: 31-out-2013 | 5:19AM · Link permanente
Mohan_G wrote:Hi Cohbraz,
Sorry for not getting back sooner.
I've informed the Team about this and they'll get back to you soon.
Thanks you for letting them know. However, another day and no response from anybody about it. It has been over a week now. I am very disappointed in their support.
Looks like the cost-cutting measures are starting to negatively affect the customers, and that is not a good direction to go.
Postado: 02-nov-2013 | 11:55AM · Link permanente
Still waiting...
Postado: 05-nov-2013 | 9:26PM · Link permanente
Hi Corey,
The Team has completed the Data Purge Request.
Could you please check it and let me know if its done.
Postado: 06-nov-2013 | 3:51AM · Link permanente
Yes, it is done now.
Thanks!!!
Re: Backup Data Purge
Postado: 06-nov-2013 | 3:51AM · Link permanente
Yes, it is done now.
Thanks!!!