This is a continuation of my earlier post/thread of 29 August 2013. It could not be solved at Tier 1 level then, so I was asked to send personal message to a person who is no longer available. When I queried this, no one else offered to help & I was told to put it on Norton Community again! - So here it is again! - with apologies to anyone who read my earlier thread!
I’ve used NOBU since 2011 but since mid-2013 it’s only backing up on 3 of 4 PCs. It starts automatically on my desktop, but on 3 other rarely used pcs (1 x netbook, 2 x laptops), it’s now not starting at all.
On first opening my NOBU page, it has shown the same message 3 times that NOBU storage expired (no.of) days ago + the option to Buy More Storage. These messages disappeared this week.
The page has always, & still shows, 49% of 100GB used.
Today, the backup on my desktop started automatically, but failed, & I got this message dated 5/9/2103!
“Backup not successful. Your backup failed because the total size of the files selected for backup is larger than the available storage in your account. Your important files will not be backed up until this is resolved. You can easily add more storage to your account and ensure you have sufficient storage to resume backups. Buy More Storage Now or you can reduce the files in your backup. Change Your Settings” (This message shows on all computers)
I then clicked the desktop’s “Backup now” and this time, backup (13.19 GB) completed successfully even tho’ I had not used, removed or changed any files since the earlier attempt.
My Norton Account page shows 3 pcs with “Online Storage has expired” & I x NOBU due for renewal on 30 Dec 2013, so I am wondering how much storage I really have. If I have only used 49% of 100GB and the total GB used by all 4 individual pcs only equals 36.32 GB, (ie more than 25GB) do I REALLY have the 100GB showing on my NOBU page or is the info on this page incorrect and I only have 25 GB?
As I’ve been using NOBU since 2011, I’m now wondering if the last “automatic renewal” (Dec 2012) for 2013 only gave me 25GB instead of renewing the full 100GB I’d purchased in 2012? (ie: it’s not really automatic! so I have turned off automatic renewal)
I have already lost days 170+ days x 3 PCs of storage since the backups stopped mid-2013, so am reluctant to buy more storage if this will not fix the problem.
Can someone advise please?