1) IE8 Menu Toolbar Disabled & Greyed Out; 2) IPS Add-On Disabled; & 3) Status Bar Unchecked

Hi All,

Ever since a message popped up 3 days ago asking if I still wanted to continue as the NIS 2009 Certificate is not valid. "Do you still want to continue? Yes No Cancel", the following has occurred:

 

1.  After clicking on Symantec Response on the One Click Support, it opens IE8 with the Menu Toolbar Disabled and Greyed Out;

 

2.  A Red X displays on the NIS tray icon. After clicking on it, the Intrustion Prevention System Add-On is Disabled.

 

3.  The Status Bar is unchecked.

 

This is the only time it happens--when I access Symantec Response from the One Click Support. I then have to:

     i)  Reset IE8 via Advanced Tab in Internet Options.

    II)  Then I have to Enable NIS 2009 IPS by clicking on Fix Now.

   III)   After Restarting IE8, I go through the same steps I set up after initially installing IE8. Gets annoying!

 

I can open IE8 from Start without any of these problems. So it is only .

 

Has anyone ever experienced this problem?

 

FYI, I did read through the IE8 and NIS 2009 posted queries.

 

My Computer Information:

  • NIS 2009 16.5.0.135 ~ One Click Support
  • IE8 (Final Version)
  • Windows XP SP3
  • Do a Full System Scan daily