i need to t alk to a live person so i finally found the phone number and called went thru prompts and after a 1 1/2 hours i hung up nobody to say please hold only music and a message that said they are busy call volume i still dont know if my problems are fixed i think so next time i will buy another software so i can talk to a live person that wants to help me and give me real customer support instead of a stupid message and community board just me me fix my problems i i wont bother the NORTON community i needed customer support and it was not there i will remember it in a year for renewals unhappy in texas