Hello
If the problem was caused by faulty Norton server or servers, I believe there would be a lot of complaints by other users of NAV, NIS N360 users as they would all be getting the same definitions.- however, not everone gets them at the same time.
glWindows 8.1 64 bit Norton Verion 21.1.0.18
I am having the same problem plus many more.
Recent Errors
28 Nov
8920, 208 Virus Definitions. Next Update 144.90MB download
8920, 223 Web Definitions
29 Nov
8920, 208 Web Protection and Virus Definitions X64. Next Update 145.25MB download
8920, 223 Reputation Revocation. Still not abe to download this one
3038, 104 Error Starting Scan. six times today. Still not able to scan.
8920, 208 Virus Definitions X64.
Update 145.51 Download.
Used Intelligent Updater and now able to scan. Maybe a coincidence.
8920, 208 Web Protection Definitions
8920, 201 Safe Web Statistics
8920, 208 Web Protection Definitions (Hub)
30 Nov
8920, 208 Web Protection Definitions
8920, 208 Web Protection Definitions (Hub)
8920, 208 Antispam Definitions
8920, 208 Reputation Revocation.
This has been ongoing for a few weeks now but is getting a lot worse.
The reason there has not been many errors reported on this forum is that many just wait till it sorts isself out as I have done and also the fact that they do not know a forum exists. Also the captchas are horrific. I have had six tries and I am used to bad writing being an indexer for a geneology site.
Check that your system date and time are correct. This can affect update downloads.
peterweb wrote:Check that your system date and time are correct. This can affect update downloads.
FYI, FWIW, In my case (which involves 2 differnt PC's which use 2 different versionsof NAV), the system date and time were both correct on both PCs.
DD
Hi.
I know this sounds stupid, but I thought that in 21.x the whole Definition Set is no longer downloaded?
I noticed this today on my Win 7 x64 system as well, around 130+ MB download.
What's up?
Flavio :)
System time is correct as updates with uk.pool.ntp.org
Yesterday used Norton NRnR and used Norton Management to reinstall. Downloaded only 8.57MB in 27 minutes. Cancelled and went to my account and downloaded from there which took less than 20 seconds. Ran OK for the rest of the day including two scans.
This morning Web Protection Definitions again failed but 20 minutes later downloaded OK. Again 30 minutes later Web defs downloaded OK.
I believe there are two issues here. Still a compatability issue with 8.1 and a server issue.
In Internet Explorer 11 it states that Norton Toolbar and Norton Identity Protection are compatible but Norton Vulnerability Protection is not.
Also for those who have a local vault removal will not delete it. Not in my case anyway.
John
It has happened yet again, this time back on PC #1 (fathers PC, in which I did an uninstall/reinstall of NAV 2014 Version 21.1.0.18).
Manually ran Live Update, and Virus Definition X64 Updates failed to install (825.1KB).
Manually ran Live Update again shortly after, and Live Update now wants to download 145+ MB!!
I had to cancel the download, because the servers were too slow!!
FWIW, pulse updates continue to work, but that is about all that appears to successfully download and install.
There is seriously something wrong here!! I'm encountering this exact same problem with 2 different versions of NAV on 2 different PC's !!
Please Symantec, acknowledge and investigate this problem!!!
DD
NAV Version 21.1.0.18
Windows 7 64 Bit Sp1
Hi everyone,
I apologize for not replying sooner. Our teams are working to resolve these issues as quickly as possible. We'll update you on the status once we get more information. Thanks for your continued patience.
Is this why my Norton has been saying that my LiveUpdate completed with an Unknown error? If its a Faulty server issue. then i hope it gets fixed soon. Even if i dont have the recent updated, Im still protected right?
John_0696_ wrote:Is this why my Norton has been saying that my LiveUpdate completed with an Unknown error? If its a Faulty server issue. then i hope it gets fixed soon. Even if i dont have the recent updated, Im still protected right?
Yes, you are still protected. There are many components that get downloaded by LiveUpdate and it is usually only one part that gets affected by the server issues.
There are other layers of behaviour analysis protection on top of the signature based detections to keep your system safe.
It has happened yet again, again on PC #1 (fathers PC, in which I did an install/reinstall of NAV 2014 Version 21.1.0.18).
Here is the scenario: NAV Automatic Live Update successfully installed pulse updates after awakening the PC from a 4 hour hibernation period. However, Virus Definition X64 Updates failed to install (215.48KB), as did Revocation List (2.18 KB).
Out of curiosity, I than manually ran Live Update again just 1 minute after, and Live Update now wants to download a 148+ MB Virus Definition X64 file again!!
NAV just/last did a full Virus Definition X64 file download/installations just 5 days ago (12/1/13)!!
Pulse updates seem to continue to work normally, but that is about all that appears to successfully/download and install normally.
I'll ask again....why is NAV needing to download these large 130-140+ MB definition files every few days, and why is NAV needing to download these large 130-140+ MB definition files immediately following the failed installation of the smaller Virus Definition X64 file??
To repeat, these abnormal NAV failed installations & frequent large Virus Definition X64 file downloads are happening on 2 of my PCs i n 2 different cities!!
DD
NAV Version 21.1.0.18
Windows 7 64 Bit Sp1
And..
NAV Version 20.4.0.40
Windows 7 64 Bit Sp1
Hi Dubble_D,
I just read back thru this whole thread again and got to thinking - I know that is scarey! 
I first tried to see if there was any repeatable time frame that this was happening and it appeared to be every 3 or 4 days. Then tried to see if it was occurring at the same time opn the days it occurred, but then the 2nd system came into play and I couldn't keep track of each separately.
Then I got to wondering if the 2 systems are setup vey close to the same. As with using the same firewall, on the same ISP, have the same additional programs (especially security types if any installed, that runin real-time)?
I also wonder what would cause the download of a complete set of defintions as often as it appears you are having it happen. I'm wondering if there is something flagging the Norton server that the "last download failed/did not complete", so to be on the safe side and ensure all defs are installed - go ahead and download and install the complete def package??
Can you narrow it down to how frequently this occurs and see if it is the same time on each system - as in once every so many days. Does it occur after a certain event - such as upon initial bootup (do you boot up everyday - as in shut down at night and boot in the AM, or does the systems run 24/7? Just trying to narrow it down to when it occurs and then perhaps we can figure out why.
yank wrote:Hi Dubble_D,
I just read back thru this whole thread again and got to thinking - I know that is scarey!
I first tried to see if there was any repeatable time frame that this was happening and it appeared to be every 3 or 4 days. Then tried to see if it was occurring at the same time opn the days it occurred, but then the 2nd system came into play and I couldn't keep track of each separately.
Then I got to wondering if the 2 systems are setup vey close to the same. As with using the same firewall, on the same ISP, have the same additional programs (especially security types if any installed, that runin real-time)?
I also wonder what would cause the download of a complete set of defintions as often as it appears you are having it happen. I'm wondering if there is something flagging the Norton server that the "last download failed/did not complete", so to be on the safe side and ensure all defs are installed - go ahead and download and install the complete def package??
Can you narrow it down to how frequently this occurs and see if it is the same time on each system - as in once every so many days. Does it occur after a certain event - such as upon initial bootup (do you boot up everyday - as in shut down at night and boot in the AM, or does the systems run 24/7? Just trying to narrow it down to when it occurs and then perhaps we can figure out why.
yank wrote:
>'I'm wondering if there is something flagging the Norton server that the "last download failed/did not complete", so to be on >the safe side and ensure all defs are installed - go ahead and download and install the complete def package??"
That appears to be exactly what is happening yank!
>Then I got to wondering if the 2 systems are setup vey close to the same. As with using the same firewall, on the same >ISP, have the same additional programs (especially security types if any installed, that runin real-time)?
They do run similar programs using the same ISP (AT&T), but they are in 2 different geographical locations. The PCs are completely different models/ages. No other real-time security software runs on either system.
>Can you narrow it down to how frequently this occurs and see if it is the same time on each system - as in once every so many days.
Difficult to do, since my father is not computer savvy enough to monitor this problem on his system.
>Does it occur after a certain event - such as upon initial bootup (do you boot up everyday - as in shut down at night and boot >in the AM, or does the systems run 24/7?
No, It is random, with no predictable time frame/system event (boot up, etc) correlation. Usually both systems use sleep/hibernate modes often.
DD
Thanks for the feedback DD - just curious now, which firewall (if any) is being used?
yank wrote:
Thanks for the feedback DD - just curious now, which firewall (if any) is being used?
Windows firewall is all that is being used for both systems.
DD
Thanks DD - sorry but I am out of ideas.
It may be related to the issue Norton is working on. We will have to wait for @Tony_Weiss to update us on the progress.
I'm having this issue as well. I have these moments sometimes when I have to update larger virus defintions, I will have to leave the computer on all night for it to finish. I'm used to it at this point. Mines started last night, my liveupdate was fine before that.
It has happened yet again: NAV Automatic Live Update failed to install Virus Definition X64 Updates (215.48KB), following the awakening of the PC from hibernation mode. Norton Safe Web Statistics (2.75KB) successsfully installed.
I then manually ran Live Update just 1 minute after the failedVirus Definition X64 Updates installation , and Live Update downloaded/installed a 148.81+ MB Virus Definition X64 file!
NAV just/last did a full Virus Definition X64 file download/installation just 1 day ago (12/6/13 - 148.17MB))!!
Pulse updates seem to continue to work normally, but that is about all that appears to successfully/download and install normally on a consistent basis.
DD
NAV Version 21.1.0.18
Windows 7 64 Bit Sp1
And..
NAV Version 20.4.0.40
Windows 7 64 Bit Sp1
Dubble_D, did you actually use the Remove and Reinstall Tool as suggested, on both computers ?