2010 AntiVirus/Antispyware will not accept legit software product key

Norton Security | Norton Internet Security
1

I bought the Norton 2010 AntiVirus Antispyware 3 PC's 1 year protection for my Toshiba w/ Vista Home Basic even though I do not subscribe to Norton 360 or have any other Norton product currently running.  When provided spot to enter product key, the hyphens were not accepted where they belonged; why is this?  I returned to store and bought another product with success but could not return mine since plastic wrap was removed although never registered. Can I sell this on eBay without conflict? I also paid $3 extra for disc replacement at least that's what I think it was for... appreciate any insight.  Thanks.

2

Hi kajaw,

 

Please contact Symantec Customer Service at the link below; you can chat with them for free at this link (for US and Canada):
http://www.symantec.com/norton/support/contact/contact.jsp?pvid=cs

Ask them if it is possible to request a refund for the product you already bought. I think it's illegal to sell Norton products on eBay, I strongly recommend that you do not do so; you can ask Customer Support about this.

 

Please tell us how it goes - thanks :-)

3

Thanks for your help, I chatted with CSR and received case # and instructions for return and refund!

 

4

Thanks for posting back - glad Customer Support was able to help you :-)

 

If you consider your question answered to your satisfaction, please mark this thread solved by clicking on the grey "Accept as Solution" button of the post which solved your issue, that way other viewers know that your question has been answered and can see the solution directly. Thanks :-)

5

Hi kajaw,

 

In regards to the product key, do not try and input the hyphens as they are automatically put in.

 

Hope this is useful going forward.

 

Regards,

 

 

DougL