30GB backup folder recovers 1MB of files!?

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1

One day my files were encrypted by ransomware, bought a new computer.

After a while I realized a had this Norton backup, being 30GB in size, BINGO.

After some work, because the backup could only be placed back onto the same computer using the same OS (Windows 7), I imported the backup into Norton 360 and the result was a couple worthless files recovered totalling 1MB.

 

Does Norton seriously take up 30GB of disk space to backup 1MB!?

All these Norton_360 backup folders and files have names like {6D5D4BBD-65EB-4558-B7DF-5434D1782517}

Folder {0 contains many files like 00AB145-6878-4C11-B11B-2233D3D847F1}

 

WHERE ARE MY FILES!?!? And how to access them!?

 

2

Hi @Hubert Joosten,

Thanks for reporting in Norton Community Forums. Can you please provide below details ?

- Are you trying to restore files from Norton Online Storage or from your computer local Norton Backup storage? 

- If you are restoring files from local backup stored in your computer, can you please share steps followed to restore data?