360 crashes locked Mac

Archive
1

Norton 360 Deluxe has been crashing my macOS Catalina 10.15.2 system recently while it has been locked.

360 & all my other software is up-to-date.

Here is a macOS crash report:

panic(cpu 2 caller 0xffffff8004394a08): "a freed zone element has been modified in zone kalloc.128: expected 0xdeadbeefdeadbeef but found 0xffffff802a549d50, bits changed 0x2152416ff4f923bf, at offset 88 of 128 in element 0xffffff80249c5580, cookies 0x3f0011037af47a90 0x53521f69d9192e3"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.61.1/osfmk/kern/zalloc.c:1229
Backtrace (CPU 2), Frame : Return Address
0xffffff81eeafaff0 : 0xffffff800433bb1b 
0xffffff81eeafb040 : 0xffffff80044733e5 
0xffffff81eeafb080 : 0xffffff8004464e5e 
0xffffff81eeafb0d0 : 0xffffff80042e2a40 
0xffffff81eeafb0f0 : 0xffffff800433b207 
0xffffff81eeafb1f0 : 0xffffff800433b5eb 
0xffffff81eeafb240 : 0xffffff8004ad24f9 
0xffffff81eeafb2b0 : 0xffffff8004394a08 
0xffffff81eeafb2e0 : 0xffffff80043952e0 
0xffffff81eeafb300 : 0xffffff80043969f8 
0xffffff81eeafb340 : 0xffffff8004392c17 
0xffffff81eeafb470 : 0xffffff80043487f4 
0xffffff81eeafb4e0 : 0xffffff800457ab65 
0xffffff81eeafb540 : 0xffffff80045959e4 
0xffffff81eeafb5c0 : 0xffffff7f85e6a01a 
0xffffff81eeafb720 : 0xffffff7f85e72918 
0xffffff81eeafb810 : 0xffffff800458bcbe 
0xffffff81eeafb970 : 0xffffff800458b036 
0xffffff81eeafbb80 : 0xffffff80045a5345 
0xffffff81eeafbbd0 : 0xffffff80045ab447 
0xffffff81eeafbf10 : 0xffffff80045abe6f 
0xffffff81eeafbf40 : 0xffffff800499acba 
0xffffff81eeafbfa0 : 0xffffff80042e3206 
      Kernel Extensions in backtrace:
         com.apple.filesystems.apfs(1412.61.1)[BFCAECB1-348B-3C39-AAAE-B162D45A401B]@0xffffff7f85e37000->0xffffff7f85f5bfff
            dependency: com.apple.kec.corecrypto(1.0)[BDC53810-BC66-3B24-8F2B-EE3F9A7CF761]@0xffffff7f8540d000
            dependency: com.apple.driver.AppleEffaceableStorage(1.0)[9CFE1D96-820B-3199-97F9-D85A7CA182E4]@0xffffff7f85def000
            dependency: com.apple.iokit.IOStorageFamily(2.1)[D6C7A1D3-1E90-37A3-9D36-F6793A476858]@0xffffff7f84fd9000

BSD process name corresponding to current thread: com.symantec.mes

Mac OS version:
19C57

Kernel version:
Darwin Kernel Version 19.2.0: Sat Nov  9 03:47:04 PST 2019; root:xnu-6153.61.1~20/RELEASE_X86_64
Kernel UUID: C3E7E405-C692-356B-88D3-C30041FD1E72
Kernel slide:     0x0000000004000000
Kernel text base: 0xffffff8004200000
__HIB  text base: 0xffffff8004100000
System model name: Macmini7,1 (Mac-35C5E08120C7EEAF)
System shutdown begun: NO
Panic diags file available: YES (0x0)

System uptime in nanoseconds: 34464781198393
last loaded kext at 2684794862732: >!AXsanScheme    3 (addr 0xffffff7f87df8000, size 32768)
last unloaded kext at 210533608072: >usb.!UHostPacketFilter    1.0 (addr 0xffffff7f85d39000, size 24576)
loaded kexts:
org.virtualbox.kext.VBoxNetAdp    6.1.0
org.virtualbox.kext.VBoxNetFlt    6.1.0
org.virtualbox.kext.VBoxUSB    6.1.0
com.intel.kext.intelhaxm    7.5.1
org.virtualbox.kext.VBoxDrv    6.1.0
com.symantec.ips.kext    9.0.0
com.symantec.nfm.kext    9.0.0
com.symantec.internetSecurity.kext    9.0.1
com.symantec.SymXIPS    9.0.1
@fileutil    20.036.15
>AudioAUUC    1.70
>AGPM    111.4.1
>X86PlatformShim    1.0.0
>!APlatformEnabler    2.7.0d0
@filesystems.autofs    3.0
>!AUpstreamUserClient    3.6.8
>!AMCCSControl    1.13
>!AHDA    283.15
>!AGraphicsDevicePolicy    4.5.21
@AGDCPluginDisplayMetrics    4.5.21
>!AHV    1
|IOUserEthernet    1.0.1
|IO!BSerialManager    7.0.2f4
>pmtelemetry    1
>!A!IHD5000Graphics    14.0.3
@Dont_Steal_Mac_OS_X    7.0.0
>!A!ISlowAdaptiveClocking    4.0.0
>!AThunderboltIP    3.1.3
>!A!IFramebufferAzul    14.0.3
>eficheck    1
>!ALPC    3.1
>!AIR!C    360
>!AVirtIO    1.0
@filesystems.hfs.kext    522.0.9
@!AFSCompression.!AFSCompressionTypeDataless    1.0.0d1
@BootCache    40
@!AFSCompression.!AFSCompressionTypeZlib    1.0.0
@filesystems.apfs    1412.61.1
@private.KextAudit    1.0
>!AAHCIPort    341.0.2
|!ABCM5701Ethernet    10.3.5
>!ASDXC    1.7.7
>AirPort.BrcmNIC    1400.1.1
>!AACPIButtons    6.1
>!ARTC    2.0
>!AHPET    1.8
>!ASMBIOS    2.1
>!AACPIEC    6.1
>!AAPIC    1.7
$!AImage4    1
@nke.applicationfirewall    303
$TMSafetyNet    8
@!ASystemPolicy    2.0.0
|EndpointSecurity    1
>!AXsanScheme    3
|IOUSBUserClient    900.4.2
@kext.triggers    1.0
>!ASMBus!C    1.0.18d1
>DspFuncLib    283.15
@kext.OSvKernDSPLib    529
>!AGraphicsControl    4.5.21
|IOAVB!F    800.17
>!ASSE    1.0
|IONDRVSupport    569.3
>X86PlatformPlugin    1.0.0
@!AGPUWrangler    4.5.21
|IOSlowAdaptiveClocking!F    1.0.0
>!AHDA!C    283.15
|IOHDA!F    283.15
@!AGraphicsDeviceControl    4.5.21
|IOAccelerator!F2    438.2.8
|IOGraphics!F    569.3
>IOPlatformPlugin!F    6.0.0d8
@plugin.IOgPTPPlugin    800.14
|Broadcom!BHost!CUSBTransport    7.0.2f4
|IO!BHost!CUSBTransport    7.0.2f4
|IO!BHost!CTransport    7.0.2f4
|IO!B!F    7.0.2f4
|IO!BPacketLogger    7.0.2f4
>usb.!UHub    1.2
>usb.IOUSBHostHIDDevice    1.2
>usb.networking    5.0.0
>usb.!UHostCompositeDevice    1.2
|IOAudio!F    300.2
@vecLib.kext    1.2.0
|IOSerial!F    11
|IOSurface    269.6
@filesystems.hfs.encodings.kext    1
>!AThunderboltDPInAdapter    6.2.4
>!AThunderboltDPAdapter!F    6.2.4
>!AThunderboltPCIDownAdapter    2.5.2
|IOAHCIBlock!S    316.40.3
>!AThunderboltNHI    5.8.1
|IOThunderbolt!F    7.4.7
|IOAHCI!F    290.0.1
|IOEthernetAVB!C    1.1.0
>usb.!UXHCIPCI    1.2
>usb.!UXHCI    1.2
|IO80211!F    1200.12.2b1
>mDNSOffloadUserClient    1.0.1b8
>corecapture    1.0.4
|IOSkywalk!F    1
|IOUSB!F    900.4.2
>!AEFINVRAM    2.1
>!AEFIRuntime    2.1
|IOSMBus!F    1.1
|IOHID!F    2.0.0
$quarantine    4
$sandbox    300.0
@kext.!AMatch    1.0.0d1
>DiskImages    493.0.0
>!AFDEKeyStore    28.30
>!AEffaceable!S    1.0
>!AKeyStore    2
>!UTDM    489.60.3
|IOSCSIBlockCommandsDevice    422.0.2
>!ACredentialManager    1.0
>KernelRelayHost    1
>!ASEPManager    1.0.1
>IOSlaveProcessor    1
|IOUSBMass!SDriver    157.40.7
|IOSCSIArchitectureModel!F    422.0.2
|IO!S!F    2.1
|IOUSBHost!F    1.2
>!UHostMergeProperties    1.2
>usb.!UCommon    1.0
>!ABusPower!C    1.0
|CoreAnalytics!F    1
>!AMobileFileIntegrity    1.0.5
@kext.CoreTrust    1
|IOTimeSync!F    800.14
|IONetworking!F    3.4
|IOReport!F    47
>!AACPIPlatform    6.1
>!ASMC    3.1.9
>watchdog    1
|IOPCI!F    2.9
|IOACPI!F    1.4
@kec.pthread    1
@kec.corecrypto    1.0
@kec.Libm    1


 

2

Thanks for the info, Peter

3

I also have been having crashes.  Yesterday, I went to do the update and Norton 360 Deluxe would not update.  Got on tech support, let them have control and had to go to a supervisor and it happened to them.

Had a message:  unable to install

"McAfee" can't be modified to deleted because it is required by macOS.

sure. Used terminal to find and delete all McAfee files. and still no go. Update will not install.

Very tempted to follow JoePro's advice above.  But, it's working great on my iPhones. Especially VPN on wi-fi connections, which is why I got it.  VPN on the mac has been spotty at best. 

my case has been pushed up to Level 2 status by Norton. I've always preferred Symantec, but times they are a changing.

for VPN, I found ProtonVPN and am researching it. 

 

 

  

4

I had a thread named "360 Deluxe v8.5 and Catalina v10.15" and somehow it was closed.(?)

Just an FYI. Threads are locked automatically by the forum software after 30 days with no posts. This is done to keep any threads current. Older posts for what appears to be the same issue, may have already been solved by Norton updates. 

5

I decided to uninstall Norton 360, ran the cleaning tool as well but still got the crashing caused by 'com.symantec.mes'.  Turns out the system extension does not get uninstalled.

I booted into recovery mode, turned off SPI, rebooted and then used 'systemextensionsctl' from the terminal to list and uninstall the Norton extension.  Then I rebooted into recovery mode again, turned SPI back on and no more crashing.

The command looked like this on my system: systemextensionsctl uninstall 9PTGMPNXZ2 com.symantec.mes.systemextension;

I've since installed BitDefender and have not had any issues.  Too bad, because I've always like Norton products.

6

same here

I had a thread named "360 Deluxe v8.5 and Catalina v10.15" and somehow it was closed.(?) I was going to make a comment in it about the STILL ongoing problem.

Hey Symantec!!  I've been a fan of your products for years and years. Got a solution?  

7

My Mac also crashes regularly since installing 360... and I'm still on High Sierra (10.13.6) with Norton 8.5.3 115.

Clean doesn't seem to be working properly

VPN doesn't sem to be connecting properly

...and this is an upgrade?

8

I have the same issue on two different iMacs.  Running 10.15.2 (was having the same issue on 10.15.1) and the latest Norton build (8.5.3 115).

I've had nothing but issues with Norton since updating to Catalina.  This is getting ridiculous.

9

I have been having the same problem with Norton Security here is a panic report and it has happened more then once and it is updated to the latest version:

panic(cpu 0 caller 0xffffff8001394a08): "a freed zone element has been modified in zone kalloc.128: expected 0xdeadbeefdeadbeef but found 0xffffff80394a3dd0, bits changed 0x2152416fe7e7833f, at offset 88 of 128 in element 0xffffff8027ff7f80, cookies 0x3f0011922e487d9a 0x53521b84b15dce1"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.61.1/osfmk/kern/zalloc.c:1229

Backtrace (CPU 0), Frame : Return Address

0xffffff8117333140 : 0xffffff800133bb1b

0xffffff8117333190 : 0xffffff80014733e5

0xffffff81173331d0 : 0xffffff8001464e5e

0xffffff8117333220 : 0xffffff80012e2a40

0xffffff8117333240 : 0xffffff800133b207

0xffffff8117333340 : 0xffffff800133b5eb

0xffffff8117333390 : 0xffffff8001ad24f9

0xffffff8117333400 : 0xffffff8001394a08

0xffffff8117333430 : 0xffffff80013952e0

0xffffff8117333450 : 0xffffff80013969f8

0xffffff8117333490 : 0xffffff8001392c17

0xffffff81173335c0 : 0xffffff80013487f4

0xffffff8117333630 : 0xffffff8001a05577

0xffffff8117333660 : 0xffffff8001a518aa

0xffffff8117333740 : 0xffffff8001a4fd49

0xffffff81173337d0 : 0xffffff8001a4695b

0xffffff8117333860 : 0xffffff8001a474b7

0xffffff81173338a0 : 0xffffff7f84621d3a

0xffffff81173338c0 : 0xffffff7f846361ee

0xffffff8117333990 : 0xffffff7f84605f62

0xffffff8117333a20 : 0xffffff7f8460f4dc

0xffffff8117333a80 : 0xffffff7f84610ee9

0xffffff8117333ac0 : 0xffffff8001a66fcb

0xffffff8117333b10 : 0xffffff7f846110e2

0xffffff8117333b60 : 0xffffff8001a70083

0xffffff8117333ca0 : 0xffffff8001422c22

0xffffff8117333db0 : 0xffffff8001341998

0xffffff8117333e10 : 0xffffff8001318625

0xffffff8117333e70 : 0xffffff800132f0d5

0xffffff8117333f00 : 0xffffff800144b485

0xffffff8117333fa0 : 0xffffff80012e3226

      Kernel Extensions in backtrace:

         com.apple.iokit.IOAcceleratorFamily2(438.2.8)[9176E894-E24A-36BA-AFDA-0DB11F3F512A]@0xffffff7f845e5000->0xffffff7f846a8fff

            dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[2FAEE793-59BC-3ADF-A5E2-3BC8760AFE0B]@0xffffff7f824b9000

            dependency: com.apple.iokit.IOPCIFamily(2.9)[1286D5E5-A6A1-3C44-A244-04C068903DB2]@0xffffff7f81d2f000

            dependency: com.apple.iokit.IOSurface(269.6)[640503DC-6033-3EF6-85F4-F48282EF48DD]@0xffffff7f845b4000

            dependency: com.apple.iokit.IOGraphicsFamily(569.3)[7B5CA52B-0BD1-34AB-BFC9-7D5C3A0DBE7C]@0xffffff7f827f3000

            dependency: com.apple.iokit.IOReportFamily(47)[E3C37E96-3AFA-301F-B89C-719FB3D4DA53]@0xffffff7f821ef000

 

BSD process name corresponding to current thread: Mahjong Solitair

 

Mac OS version:

19C57

 

Kernel version:

Darwin Kernel Version 19.2.0: Sat Nov  9 03:47:04 PST 2019; root:xnu-6153.61.1~20/RELEASE_X86_64

Kernel UUID: C3E7E405-C692-356B-88D3-C30041FD1E72

Kernel slide:     0x0000000001000000

Kernel text base: 0xffffff8001200000

__HIB  text base: 0xffffff8001100000

System model name: iMac18,2 (Mac-77F17D7DA9285301)

System shutdown begun: NO

Panic diags file available: YES (0x0)

 

System uptime in nanoseconds: 43156448741754

last loaded kext at 27513550244882: >!ATopCaseHIDEventDriver 3420.1 (addr 0xffffff7f860d9000, size 61440)

last unloaded kext at 12630982025950: >!AInputDeviceSupport 3420.4 (addr 0xffffff7f83000000, size 106496)

loaded kexts:

com.symantec.ips.kext 9.0.1

com.symantec.nfm.kext 9.0.0

com.symantec.internetSecurity.kext 9.0.2

com.symantec.SymXIPS 9.0.1

>!ATopCaseHIDEventDriver 3420.1

|SCSITaskUserClient 422.0.2

>!U!SCoexistentDriver 489.60.3

>AudioAUUC 1.70

@fileutil 20.036.15

>AGPM 111.4.1

>!APlatformEnabler 2.7.0d0

>X86PlatformShim 1.0.0

@filesystems.autofs 3.0

>!AUpstreamUserClient 3.6.8

@kext.AMDFramebuffer 3.0.4

@kext.AMDRadeonServiceManager 3.0.4

>!AHDA 283.15

@kext.AMDRadeonX4000 3.0.4

>!AGraphicsDevicePolicy 4.5.21

@AGDCPluginDisplayMetrics 4.5.21

>!AMCCSControl 1.13

>!AHV 1

|IOUserEthernet 1.0.1

>!A!IKBLGraphics 14.0.3

>!A!IKBLGraphicsFramebuffer 14.0.3

>!AGFXHDA 100.1.422

>!A!IPCHPMC 2.0.1

|Broadcom!B20703USBTransport 7.0.2f4

|IO!BSerialManager 7.0.2f4

>pmtelemetry 1

@Dont_Steal_Mac_OS_X 7.0.0

>!AThunderboltIP 3.1.3

>eficheck 1

>!ASMCLMU 212

>!A!ISlowAdaptiveClocking 4.0.0

@kext.AMD9500!C 3.0.4

>!AVirtIO 1.0

@filesystems.hfs.kext 522.0.9

@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1

@BootCache 40

@!AFSCompression.!AFSCompressionTypeZlib 1.0.0

@filesystems.apfs 1412.61.1

>!ASDXC 1.7.7

|!ABCM5701Ethernet 10.3.5

>AirPort.BrcmNIC 1400.1.1

>!AAHCIPort 341.0.2

@private.KextAudit 1.0

>!AACPIButtons 6.1

>!ARTC 2.0

>!ASMBIOS 2.1

>!AACPIEC 6.1

>!AAPIC 1.7

$!AImage4 1

@nke.applicationfirewall 303

$TMSafetyNet 8

@!ASystemPolicy 2.0.0

|EndpointSecurity 1

>!AMultitouchDriver 3420.2

>!AInputDeviceSupport 3420.4

|IOUSBMass!SClass 4.0.4

>!AHIDKeyboard 209

>!AHS!BDriver 3420.1

>IO!BHIDDriver 7.0.2f4

@kext.triggers 1.0

>DspFuncLib 283.15

@kext.OSvKernDSPLib 529

@kext.AMDRadeonX4200HWLibs 1.0

@kext.AMDRadeonX4000HWServices 3.0.4

>!AGraphicsControl 4.5.21

|IOAVB!F 800.17

>!ASMBus!C 1.0.18d1

|IOAccelerator!F2 438.2.8

>!ASSE 1.0

|Broadcom!BHost!CUSBTransport 7.0.2f4

|IO!BHost!CUSBTransport 7.0.2f4

|IO!BHost!CTransport 7.0.2f4

|IO!B!F 7.0.2f4

|IO!BPacketLogger 7.0.2f4

>X86PlatformPlugin 1.0.0

>IOPlatformPlugin!F 6.0.0d8

|IONDRVSupport 569.3

@!AGPUWrangler 4.5.21

>!ASMBusPCI 1.0.14d1

>!AHDA!C 283.15

|IOHDA!F 283.15

|IOSlowAdaptiveClocking!F 1.0.0

@kext.AMDSupport 3.0.4

@!AGraphicsDeviceControl 4.5.21

|IOGraphics!F 569.3

@plugin.IOgPTPPlugin 800.14

>usb.networking 5.0.0

>usb.!UHostCompositeDevice 1.2

|IOAudio!F 300.2

@vecLib.kext 1.2.0

|IOSerial!F 11

|IOSurface 269.6

@filesystems.hfs.encodings.kext 1

>!AThunderboltDPInAdapter 6.2.4

>!AThunderboltDPAdapter!F 6.2.4

>!AThunderboltPCIDownAdapter 2.5.2

>!AHPM 3.4.4

>!A!ILpssI2C!C 3.0.60

>!A!ILpssDmac 3.0.60

>!A!ILpssI2C 3.0.60

|IOAHCIBlock!S 316.40.3

|IOEthernetAVB!C 1.1.0

|IO80211!F 1200.12.2b1

>mDNSOffloadUserClient 1.0.1b8

>corecapture 1.0.4

|IOSkywalk!F 1

|IOAHCI!F 290.0.1

|IONVMe!F 2.1.0

>!AThunderboltNHI 5.8.1

|IOThunderbolt!F 7.4.7

>usb.!UXHCIPCI 1.2

>usb.!UXHCI 1.2

|IOUSB!F 900.4.2

>!AEFINVRAM 2.1

>!AEFIRuntime 2.1

|IOSMBus!F 1.1

|IOHID!F 2.0.0

$quarantine 4

$sandbox 300.0

@kext.!AMatch 1.0.0d1

>DiskImages 493.0.0

>!AFDEKeyStore 28.30

>!AEffaceable!S 1.0

>!AKeyStore 2

>!UTDM 489.60.3

|IOSCSIBlockCommandsDevice 422.0.2

>!ACredentialManager 1.0

>KernelRelayHost 1

>!ASEPManager 1.0.1

>IOSlaveProcessor 1

|IOUSBMass!SDriver 157.40.7

|IOSCSIArchitectureModel!F 422.0.2

|IO!S!F 2.1

|IOUSBHost!F 1.2

>!UHostMergeProperties 1.2

>usb.!UCommon 1.0

>!ABusPower!C 1.0

|CoreAnalytics!F 1

>!AMobileFileIntegrity 1.0.5

@kext.CoreTrust 1

|IOTimeSync!F 800.14

|IONetworking!F 3.4

|IOReport!F 47

>!AACPIPlatform 6.1

>!ASMC 3.1.9

>watchdog 1

|IOPCI!F 2.9

|IOACPI!F 1.4

@kec.pthread 1

@kec.corecrypto 1.0

@kec.Libm 1