Ok, so I have seen this issue a couple of times by seraching this morning, but it seems that the posters were using 2.0 and the problems (that I found) were over a year ago.
My problem: I have set Norton to run scans automatically when the pc is idol. The problem is that it is running the virus scan and the updates but nothing else even though they are checked.
Settings>Task Scheduling>All Tasks are checked>Automatic
I have contacted Norton support yesterday and they were not very helpful. They said that I should just run them manually, even though it should work. My response was that I'm on a 30 trial basis to see if I want to buy the product and that this was supposed to be a featured benefit, if this was not a feature I wanted to know straight out as it will effect my decsion to purchase. The tech had nothing to say. I asked if this was a known problem and he said no. I asked if he was going to report it now as a known problem. No response. (This was on chat) Finally he had me uninstall and reinstall Norton. When I asked if he really though that this was the problem. He said "no, but let;s try it." It was left to wait and see if the scans started after reinstalling, they haven't. Any ideas????