I’m running Windows 7 Ultimate and have had Norton 360 running on it for several years. I had 360 configured to load at start-up and automatically download the latest profiles so as far as I knew it was always up to date and I was protected. A few days ago Internet Explorer stopped working and while I was investigating that issue, I decided to manually run a full virus scan. When I double clicked on the 360 icon in the system tray the 360 icon would appear in the task bar but the screen would not load.
I’ve uninstalled Internet Explorer and I’ve tried uninstalling 360 and re-installing it several times and the result is always the same, the 360 screens fail to load. During my un-install process I uninstall 360, remove all entries from the registry, run Malwarebyte, run TDSKiller, run CCleaner (including the registry cleaner), run Power Eraser, perform a disk clean-up, run disk defrag, check for disk errors, run CCleaner and TDSKiller again, uninstall Malwarebyte including registry entries then download and install Norton 360. The 360 install always completes successfully and then I try to run LiveUpdate and nothing happens. If I try to run 360 or any of its associated programs, except for Get Support which runs and finds nothing, either nothing happens, or the icon appears in the task bad but the screen does not load. I’ll note that the first time I followed this process which I got from another thread, 4 Trojans were found by Malwarebyte which was surprising since I’ve always had Norton running.
Can anyone offer suggestions other than purchase a different product which is pretty much where I am right now.
Thanks intesec. I've done it both with and without the NRT and I tried the Norton phone support and all the representative could do was read from a script and try to sell me a support subscription with $60+ initial fee. Needless to say I wasn't impressed. I have a suspicion that there is something on my machine that;s preventing the screens from fully loading but as I haven't installed anything lately and it only seems to affect Norton and IE I'm hard pressed to figure out what.
I’m running Windows 7 Ultimate and have had Norton 360 running on it for several years. I had 360 configured to load at start-up and automatically download the latest profiles so as far as I knew it was always up to date and I was protected. A few days ago Internet Explorer stopped working and while I was investigating that issue, I decided to manually run a full virus scan. When I double clicked on the 360 icon in the system tray the 360 icon would appear in the task bar but the screen would not load.
I’ve uninstalled Internet Explorer and I’ve tried uninstalling 360 and re-installing it several times and the result is always the same, the 360 screens fail to load. During my un-install process I uninstall 360, remove all entries from the registry, run Malwarebyte, run TDSKiller, run CCleaner (including the registry cleaner), run Power Eraser, perform a disk clean-up, run disk defrag, check for disk errors, run CCleaner and TDSKiller again, uninstall Malwarebyte including registry entries then download and install Norton 360. The 360 install always completes successfully and then I try to run LiveUpdate and nothing happens. If I try to run 360 or any of its associated programs, except for Get Support which runs and finds nothing, either nothing happens, or the icon appears in the task bad but the screen does not load. I’ll note that the first time I followed this process which I got from another thread, 4 Trojans were found by Malwarebyte which was surprising since I’ve always had Norton running.
Can anyone offer suggestions other than purchase a different product which is pretty much where I am right now.
Running some other anti-software is one of the options or going to a free anti-malware site and registering to get their help. Some of the ant-software you haven’t mentioned are, Spybot search and destroy, Superantispyware which I have used and they find things that the others don’t, then there’s Hitman pro which I haven’t used but have read good things about when downloading reject the pro version as it has real time protection with it that can conflict with Norton, it’s the same when installing uncheck the real time protection. Before running the software its best if you back up your registry and your personal data.
I see where you have already run TDS Killer a few times and maybe some other programs suggested by others - so referring you to the malware removal experts may be useless, as they may not desire to help after everything that you have and may be running on your system to try to correct your situation. It would have been far better to just go to the experts in the first place and I recommended not to follow advise on the internet from those not totally trained in malware removal.
At this point, it may best to refer you to the recommended forums, where a real malware expert can work with you one-on-one in real time to dig these things out. Some of our best folks here have checked them out to make sure that they are capable, and competent to deal with rootkits and other nasties. Most of them handle tricky Windows problems as well.
Just sign up for one of their free accounts--where required--and go to the forums; don't click on any of the ads! Note that some of these forums (like bleepingcomputer) require that once they begin working with you, you not consult any other sources on your infection until it's resolved--and will close your case if you do. This is important, to avoid confusion (and really bad outcomes) resulting from trying to follow several people's advice at once!
Good luck, and please let us know how it turns out!
Thanks. I'll try one of the malware forums. In the meantime I'm going to get a different internet security product as I don't want to be exposed to anything else while sorting this one out. Thanks everyone.