I am running a 64 bit windows XP SP3 computer. I had version 5 of 360 until a couple of weeks ago. I then couldn't see Norton in my taskbar (I noticed it when I went to run a scan to be sure I didn't get a virus from my wife's laptop). I couldn't start the program at all, it acted like it was going to start, but wouldn't. I downloaded and ran the removal tool on 3/6/12, when I couldn't figure anything else out. It upgraded my version to version 6 and seemingly fixed everything. About a week ago, I was not able to use Google chrome or log on to any HTTPS websites. I went to run a scan and Norton wasn't in my taskbar again, nor could I start it manually again. However, I wasn't able to go to Norton's site to download the removal tool again. I had saved the previous one I used on 3/6/12, but it says I need a newer version of the tool, but I can't access the site to download. I have been at this for about a week and read many articles, but I haven't found any that mirror my issue. However, I did download and run malware bytes and super anti spyware. Neither helped, but both removed different things. I think I do have the schost.exe virus, as every time I start up the computer, I have to stop that process, but that has been going on for well over a year now. I'm not sure what to do, but I need to be able to use my Norton and to access secure HTTPS sites, please help! Thank you in advance!
Hi dstone20,
Windows XP 64-bit is not a supported operating system. Can you confirm that your system is 64-bit and not 32-bit?
I believe so. In properties of my computer, it says:
AMD Athlon (tm) 64 Processor
3700+
2.19 GHz, 960 MB of Ram
I have had Norton 360 for quite some time without any problems, as my latest one year membership is about to renew. If it is not supported, I would just like to be able to remove it. Under the security settings in the Control Panel, it says Norton reports the anti virus is active, but I can't start it or view it under programs. However, I can't access the Norton site to download the latest removal tool.
The Athlon64 is backwards compatible with 32-bit x86. See the following to determine which operating system you are using: