3rd party apps for security systems?

Hi, Im new to this forum and im not sure whether this is the right place post this thread. I recently bought a commercial alarm system for my condo from Think Protection having smartphone access.  The is consistently crashing and takes it for ever to load. I tried using it on my smartphone and tablet but the issue doesn't get resolved. Is there any compatible 3rd party apps for security systems. The app is being provided by Honeywell, so think protection doesn't provide any technical support for the app.