451 Email error

Norton Security | Norton Internet Security
1

I am using Windows 7 and Norton 360 on a new Toshiba laptop. I am trying to send email and a message of 451 error-email aborted keeps coming up.  Any help would be appreciated.

 

2

I am using Windows 7 and Norton 360 on a new Toshiba laptop. I am trying to send email and a message of 451 error-email aborted keeps coming up.  Any help would be appreciated.

 

3

HI Jackie40,

 

This should be a temporary delivery issue.  Is this a new problem with one message, or have you been getting this for a while every time you attempt to send anything?  Try resending later.  The 451 error message, although displayed by Norton, actually comes from your ISP.

4

This is happening everytime I want to send an email.  Do I need to do something with my ISP and if so what?

 

5

I am using rogers Nokia stick to send email

6

It may be an authentication issue if you are connecting to your email account through Rogers.  Who is your ISP, and can you send messages if you are connected without  the Nokia device?

7

I can send email thru my yahoo account but not my "execulink" account

Where do I find out who my isp is?

8

Hi Jackie40,

 

See the following Rogers support page.  Access to the Execulink servers through your Rogers account may be blocked as a measure to prevent the sending of spam.  Generally, you must log in to your account using your ISP's service, rather than through another provider, in order to send mail though your ISP's servers.

 

http://www.rogershelp.com/yahoo/article.php?id=112-AU

 

9

I can send out my email fine if I uninstall Norton.  Makes me think it is a setting in Norton??

10

 

Jackie40 wrote:

I can send out my email fine if I uninstall Norton.  Makes me think it is a setting in Norton??

Try turning off Outgoing Email Scanning (you can stop the Fix Now alerts by hovering your mouse over "Email Protection" in the main Norton window chosing "Ignore").  Can you confirm that the email messages are actually arriving at their destinations with Norton removed, rather than that you are just no longer seeing an error message?  I still think an ISP issue is more likely, but sometimes Norton does cause some issues that are hard to figure out.  Keep experimenting.

 

11

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