A bug in setting options

Norton 360 for Windows
1

Issue abstract: cannot set exclusion path by one click in the antivirus tab

Detailed description:

I am a non-English user, and when I set the exclusion path in the antivirus tab, a problem occurs:

1
11047×707 34.2 KB

Clicking the folder with the mouse does not generate the path and save it. The path is forcibly replaced with “” and becomes blank, and prompts invalid when saving.

Product & version number: 24.10.9535 & 24.10.9535.881

UI Version: 1.0.77

OS details: Win10 22H2 19045.5011

What is the error message you are seeing?

No message, I must set path by typing keyboard.

2

i dont got the 24.xx yet but there is a 24.11 out there is soon comming and if all is ready then the 24.12 is also ready soon so you problem is possible soon fix the 24.12 is possible comming aboute the 15 next mouth expect the 24.11 to only be a major bugfix nothing more the 24.12 is new thing and possible also more local backup is possible also working agian in that update

3

Maybe, reach out to Norton support via Social Support | Chat | Phone [here ] and offer to send debug logs

4

in the settings option goto troubleshooting
theres a record performance issue and above that repair option

5

Your Windows install appears to be missing some updates. The current version is 19045.5131. Run Windows updates and see if missing updates clear the issue.

SA