Several days ago I started getting messages from Norton alert saying "[insert some sort of Russian/Cyrillic script here] wants to connect to the internet using svchost/windows/system32/wJQs.exe" yadda-yadda or something like that. I have the full message but I'm not going to bother reproducing it here right now. I would typically get this message either at random times or on startup or after computer had been in sleep mode and it would come up 2 or 3 times, sometimes with only a couple svshost processes and sometimes with up to 8. I soon knew this was a virus since I had never seen anything like it, since wJQs.exe is a known virus apparently, and since this started happening after using utorrent for the first time. But anyway, I couldn't find the file myself even as a hidden file where Norton was telling me to look or in temp folders or anything, and Norton wouldn't get rid of it itself and didn't give me the option to "always block". I ran a virus scan >> no help. I contacted a Norton chat tech and he said run a scan from a special Norton program you could download if your norton had been deactivated by a virus somehow >> no help. He also gave me a link for how to submit information to Norton for them to analyze but when I went there I couldn't actually find anywhere to submit anything. Finally i just gave up and settled for having to manually block it several times a day. Then just now Lucallback updates and I run a scan and it tells me bloodhound.SONAR.1 has been detected or whatever like that and it cleans a registry and a couple processes, quarantines this, and submits a report automatically. So here's the questions part we're finally getting to:
I have additional information that I suspect the submitted report might not include. Where do I submit that?
Also, is there any way that I can force Norton to ALWAYS block a certain program from accessing the internet without having to ask me. I went through the Norton "Internet Security Options" menus with a fine-toothed comb and couldn't find any way to do this but I'm sure there must be some way and I'm just missing something, right?!