Ok, here's a list of questions I'd like answers to, including a few new ones:
Why has the Removal Tool not removed the entire program?
Why was Norton causing excessive wear and tear on the customers HDD, shortening its lifespan?
Why did the removal tool not remove the update jobs (of which there were over 250!)?
Why was Norton creating junk files in that update directory even when the computer was not connected to anything, including the internet?
Why did Norton significantly slow down the system performance?
Why does Norton make it impossible to stop scheduled scans when they start? (Several times I had to simply walk away from the computer because Norton had begun scanning, and I could not find any way at all of stopping the scan once it had begun. I couldn't even find a scan results log.)
Why on earth would a Norton product reinstall itself?
Why did Norton not check to see if it had scheduled updates before it scheduled another one?
Why does Norton use the Windows BITS to do its updates?