Hi there,
I have a dell desktop that runs on Windows XP.
I had an infected USB HDD, which I fixed, but during the repair process, the viruses spread to my Dell Desktop.
Now, Symantec anti-virus won't work in the normal mode (while it works on the safety mode).
Also, whenever I reboot my computer, I see a message, "Updating user policies." Finally, this morning, the computer wouldn't detect the keyboard and mouse (again, while these are detected on the safety mode).
I tried Malwarebytes, which catches the viruses and delete them. (Before I did this, I turned off the system restore of C).
But when I turn the computer back on in the regular mode, the viruses all come back.
Can anyone help me? Thanks.