Ability to choose logon in Identity Safe

Identity Safe is part of my Norton 360 program.

When I go to a site where I have multiple logons, Identity Safe shows me I have multiple logons for the site but the program refuses to allow me to choose which logon to use.

I use Firefox ver #39, IE, and Chrome & I get the same problem in each browser.

What is the problem, and how and when is it to be resolved? I need this feature to work correctly.

Thanks.

B1.