Access a webpage (for my electricity supplier)

Hi I used to go to a place and add a webpage that norton seemed to block - but now I can’t find a place to do that and I don’t know what this is called. It is not a program that I want to allow it is a webpage - for my electricity provider - that I could access last week but now will not load.
Please help

Issue abstract:

Detailed description:

Product & version number: Norton 360

OS details: windows

What is the error message you are seeing? page comes up as logged in but blank - won’t load any detail

If you have any supporting screenshots, please add them:
364448
Dashboard.pdf (37.3 KB)

Do you run Norton 360 Secure VPN. Try with VPN off?

Um, is this the webpage?

Thank you for your time - yes I can get past the login - but it’s the dashboard and info that won’t load.
There used to be a place I could list websites that I wanted to visit. Has that disappeared? Would you happen to know what that is called? Is it a firewall (but not for programs?)
Does that mean it’s something else?

Sorry, I do not have login credentials…to test/dashboard.
Sorry, I’m head scratching - unless you mean a place for whitelisting websites?
Are you running an ad blocker - content blocker?
And Norton 360 Secure VPN is off?
Have you tried another browser?
Have you asked Momentum Energy why your dashboard does not load?