Accessing "Chat"

Archive
1

Hello everyone,

I've been trying unsuccessfully for four months to access Chat so that I can lodge a complaint about an unacceptable standard of service last November when trying to renew Norton Utilities Ultimate. Whenever I use "Contact Norton Support" to contact Chat, and complete the enquiry page, I am ALWAYS told my phone number is "invalid", even though I have just received a one time password on that very same number!

If anyone from Norton reads this, I would like to add that Norton "proper" (no disrespect intended to the Community) has proven over the years to be shamefully difficult to contact and deal with. For that reason, I ordinarily avoid this website and dealings with the company. 

I'd be most grateful for your advice contacting Chat and an email address too would be very helpful going forward. Contacting Norton might prove very much easier to have dealings with!

 

2

@Buratic
Were you able to reach Norton Official Support?

 

3

Note: when you're in Chat dialog & want to connect with a human agent & see Type your message here... => type "Live Agent" until you see We are connecting you with a human agent...

fwiw ~ for example:

4

Buratic:
I'd be most grateful for your advice contacting Chat and an email address too would be very helpful going forward. 

fwiw ~
Norton Official Support via chat...phone...social media.  No email support.

Contact Norton Official Support 

Contact methods:

If the suggested topics do not help.  
My topic is not listed above =>
[Search for more solutions] => 
I still need help =>
Sign In =>
Chat Now =>
View Phone Number =>

Norton Community does not have access to your Norton account, subscription nor payment details. 
Please Contact Norton Official Support regarding your Norton account/subscription/payment/refund.

Please see your Norton account to manage licenses/subscriptions.
https://my.norton.com/extspa/account/subscriptions

Norton Official Support via social media
How To - Contact Norton Official Support via social media

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Please allow all Norton pages content in order to provide the best experience possible.

  • Please turn ad/content-blocker & VPN off.  
  • Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
  • Please allow all Norton pages content that may be blocked by browser extension &or built-in browser function. 
  • Please whitelist-allow 'support.norton.com', 'my.norton.com', 'login.norton.com', 'buy.norton.com', 'renew.norton.com'
  • Privacy Settings [here]

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Note: when you're in Chat dialog & want to connect with a human agent & see Type your message here... => type "Live Agent" or "Refund" or "your message" until you see Just a moment while I connect you with an agent to assist you....

for example: Chat dialog

5

Buratic:
I've been trying unsuccessfully for four months to access Chat so that [...]. Whenever I use "Contact Norton Support" to contact Chat, and complete the enquiry page, I am ALWAYS told my phone number is "invalid", even though I have just received a one time password on that very same number!

 

Hello @Buratic
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fwiw ~ regarding - Chat Support: Chat Now
I'll use (faux) 1231231234 phone number.  Only requirement that I'm aware of is # of characters.as test: 1231231234

fwiw ~ my phone number real or faux is not needed to reach Chat support. 


Note:
my Norton account has no personally identifiable information...other than my Norton account email address.  
10 digit requested identity verification code (if needed) is sent to my Norton account email address.