Norton makes it nearly impossible actually to get help!!
A very POOR showing for a well-known company!
You’ve dropped the ball!!
I WANT A COMPLETE REFUND.
I’m sending my problem to ANYONE at Norton!!
I used yor products for YEARS!!!
NOT anymore!!
JUST refund my money (ALL MY PAYMENTS) so that I can delete ALL from my system!!
NORTON caused the problem; it took 19 days to get some kind of solution - STILL having issues!!!
Hello @SherylA_Whitwell
I have spent TOO much of MY TIME trying to contact Norton - SOOO many promises to “call back”!!!
“Trust me”, I heard TOO many times when my system was not usable for 19 DAYS!!!
I’m sure there is a file about all of this!
CHECK my CASE NUMBER, and THEN, after you’ve read ALL of the problems with NORTON, YOU can contact ME!!!
@SherylA_Whitwell We Guru’s do not have access to customer accounts or other records relating to issues you may have.
@Selvakumar.S Can you provide guidance for a possible resolution?
SA
Then find a person who can!
Case xxxxxxxxx
@SherylA_Whitwell I edited out your case number, that is identifiable data that can be connected to your account by others. As stated earlier, we do NOT have access to user accounts, We DO escalate issues like yours to the appropriate Admins for the teams at Norton to investigate. I did escalate in my previous post if you were looking at it and aware of the mention to a Norton employee. They have in turn responded that they read the post. We here on the forums DO NOT have any forbearance about how soon a resolution may or may not happen. Please bear with the processes we are restricted to and know, we are doing our best to get your issues resolved. A Norton employee may reach out to you here on the forums via a private message, please check regularly for that if you’d be so kind.
Regards,
SA
Why delete my case number??? It doesn’t say my name!! It makes me a person - not just a message on the screen!! I wanted a full refund; now I demand one, as Norton did NOT supply what they sold me. What they actually sold me caused the problem!! To make me go away, I want a FULL REFUND of ALL money taken from my account!
Do you actually know what Guru means??? I think not! NORTON needs new Gurus!!! Going on what happened, I could be a Guru!!
@SherylA_Whitwell A case ID can be used by others to impersonate your identity. That’s the reason for editing that information out, to protect you against others abusing that information.
Understanding your frustration its not appropriate to berate those trying to get you the help you need. Your go region is Australia if I am correct. Support there should be able to assist you with these issues. That not being the case apparent, we have escalated your issue for you. Patience is requested due to the fact we have ZERO control of when or if Norton responds here or privately to you. Guru’s are NOT Norton employees, we donate our time and expertise to assist other users as we are the same.
Regards,
SA
Hello @SherylA_Whitwell
Care to share your progress
Thanks
WOW!!
My Norton “adventure” started early MAY 2026!
Today, after 4+ months, I received a “FULL” refund. I say full; however, the amounts I paid (not to mention the bank fees). They say it’s the total amount, but it’s not a complete refund.
For 4+ months I have “suffered” under Norton! Then, if you’ve read my earlier post, I have been fighting them to first FIX my system (I was without a computer for a total of 19 days!), and then I was able to delete ALL of the Norton products! That came with MORE problems! Files and data were missing. My passwords were an absolute mess _ I had to “Redo” ALL of my passwords - their Password Manager and that VAULT!! left me with shreds of either no valid password OR no password at all (great when it’s your bank account!) I deleted ALL of Norton on10/8/2026 - well, I say ALL - however, it’s the hidden files that I’m still finding more than 10 days later!! Their files went where they shouldn’t have been!! My system was NOT secure in ANY WAY! Needless to say, the “fixing” is an ongoing problem!
Regarding dealing with Norton (or ANY company, really), you need to be persistent and “stick to your guns” Don’t take NO for an answer! Talk to managers! It’s stressful and time-consuming; however, after FOUR-plus months, I received a nearly full refund!!
Therefore, don’t give up on your “problem” with ANY company!! If they sell you a product that doesn’t work, push for a positive result for yourself! The stress this has created is beyond belief!!
I didn’t know which of my posts I should reply to, so I had to start a new topic!
With Norton, it seems to have these levels: Customer service, Technical support (Level One, Two and Three!) When dealing with Norton (Actually ALL companies), if they are not helping you, ask to speak to a manager! It is your right as a customer!! Be persistent!
Thank you to ALL who read my posts (I hope they gave you either answers or hope to continue). I thank you 
Don’t give up! Stay strong!!
Take care, Sheryl
Hello @SherylA_Whitwell
Thanks for sharing your progress