I've spent all afternoon trying to sort out a problem that seems to have stemmed from a change in my Internet provider and e-mail address at the same time that I paid my Norton Internet Security renewal. Today. I was checking Norton to try to figure out why it was not scanning every day as scheduled. I got a pop up from Norton saying that I had a free update that I could download. Since my auto-renewal includes the language, "Continue to receive FREE protection updates and new versions with your product subscription," I started the download. It took FOREVER to complete, and in the process, deleted files from my earlier version. At the end, I realized that I had just downloaded a 15 day trial! The confusion seems to be in the change of e-mail address, in that Norton now only recognizes me as a new customer. I can't communicate using the old address, because it is GONE. I can't seem to get the Live Chat to work, even after turning off pop-ups. Are there live people in the business office Mon-Friday? I'm in the U.S. - Eastern time. After paying my annual renewal, I sure don't want to buy a new product! Thanks for any advice. I'm beyond frustrated. (I tried Live Chat, but couldn't get it to work, even after turning off the pop-up blocker).
I've spent all afternoon trying to sort out a problem that seems to have stemmed from a change in my Internet provider and e-mail address at the same time that I paid my Norton Internet Security renewal. Today. I was checking Norton to try to figure out why it was not scanning every day as scheduled. I got a pop up from Norton saying that I had a free update that I could download. Since my auto-renewal includes the language, "Continue to receive FREE protection updates and new versions with your product subscription," I started the download. It took FOREVER to complete, and in the process, deleted files from my earlier version. At the end, I realized that I had just downloaded a 15 day trial! The confusion seems to be in the change of e-mail address, in that Norton now only recognizes me as a new customer. I can't communicate using the old address, because it is GONE. I can't seem to get the Live Chat to work, even after turning off pop-ups. Are there live people in the business office Mon-Friday? I'm in the U.S. - Eastern time. After paying my annual renewal, I sure don't want to buy a new product! Thanks for any advice. I'm beyond frustrated. (I tried Live Chat, but couldn't get it to work, even after turning off the pop-up blocker).
Try logging in to your Norton Account using your old email address as the username. When logged in, you can click on Profile, and change your email address.
While there, you can click on the Download link beside your current subscription. This will download and install the latest version of NIS and it will already be activated. Be sure to run LiveUpdate until no updates are available.