I have renewed my subscription online today (10 days of old subscription were remaining) and on all 3 pcs protected it is now showing correctly that 375 days left. HOWEVER when I go into my Norton account it tells me that my subscription is expired. The new order shows when I look at order history.. I think this is because two emails have been associated with our order history over the past three years or so. The second email is my young son's and was linked when we had to buy a second Nortons 3 PC product as he lost his Nortons when it was wiped clean. We only have 3 PCs which are all protected under renewal bought today. What can I do to ensure my email is linked to correct account please.
It appears that the product was purchased and activated successfully as I look at your account. It is associated with the email address you used to place the order (for privacy reasons, I'm not including it here of course!). There is presently not a way to re-associate a product key to a different Norton account connected to a different email address. I'm sorry!
So, as it stands, the new activation is going to be associated with the email address you used on our online store to purchase the program.
Please let me know if you have any further questions or concerns.
For future reference, as well, it is not necessary to purchase another subscription when one of your machines requires a format, or a new hard drive, or a multitude of other repairs. Please get in touch with us should that happen and we will see that you are directed to Customer Service Chat to reset your subscription count.
As Delphinium indicates -- Oh I wish we could have heard from you when your son's PC crashed ....
How long after you first used the first N360 of the 3PC activations did your son's crash and you bought the new 3 PC copy?
If it was quite some time then it seems to me that by renewing that first copy now you still have some time left on your son's licence which you could have used by using his KEY on your other two computers so that all three would expire on his expiry date.
If this gap was substantial then you might gain those days back if you go onto the Norton OnLince Support route by the CHAT link as below (this uses the computer keyboard, not voice) and explain that you renewed too soon then they might add those days back in for you or at least a part of them. If it's not many days it may not be worth while trying but they do have a very good reputation, from all we hear from users, for sorting out mishaps with activation and subscriptions.
Thank you all so much for your helpful comments. I hadn't realised that if a computer was wiped (my young teenage son forgot his password so we had to do a destructive restart) that you could ask for the Nortons to be re-loaded. Instead we bought a new copy and as we couldn't put in my email address, which was already registered, we put in my young son's. When the first Norton expired, we used the spare two installations for our other pcs to synchronise dates and that has obviously caused the problem.
Thank you for your suggestion to speak to chat - I did that and the agent was able to give me a new key linked to my own email so all is now as it should be. I now know that if I have a problem with wiping a computer (which I really hope I never have to do again!) that I should speak to someone.
Chalk up another one for our friendly OnLine CHAT Support team ..... !
Glad it's all sorted out sensibly.
Going back to earlier ... you should have been able to add that second set of KEYs to the MyNortonAccount by logging into it using the same original email and password. What you can't do is log the same KEY into two different email accounts since one could be a fraud so far as the Norton computer is concerned so you get the "alreayd in use" error message.
Anyway if you have any doubts next year come back and ask us a little while before your subscription expires.