Activation code for second device

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1

I bought and downloaded Anti-theft on my tablet PC.  The video for Anti theft said I could use it for up to 10 devices.  I have been trying to hours to get my phone added to the list of devices.  The final hurdle is the activation code.

On my invoice I have a Product Key that the "Chat" tech told me to use with the tablet.  It won't work for the phone.

What next?

Thanks.

2

Thanks for your reply.

This is by far the weirdest software install in history.

I have tried a zillion different things over the course of two days.  I tried all the things you suggested and nothing happened.  It wouldn't accept the product key as the activation code. When I tried to get to a specific URL, it kept taking me to the screen with the map to show me where my tablet is.  Then, for completely unknown reasons, it downloaded, and I could use the product key as my activation code, and it seems like everything is ok. 

Very weird.

Thanks!

 

 

3

Hi dbmddb-

 

The process should have been a little more simple than what was described. You had said that you had already installed Norton Anti-Theft on your tablet PC. So to be clear, are you speaking of a tablet PC running the Windows operating system? Or, was this an Android tablet? Also, to be sure, you purchased Norton Anti-Theft and not Norton Tablet Security, is that correct?

 

If you had already gone through the process of setting up a Norton Anti-Theft license on your tablet PC, then to get it working on your phone, all you should have had to do was download the Norton Anti-Theft plug-in from the Android market and then log in with your Norton Account.

 

Please let us know when you have a moment and hopefully we can help out. It sounds like you have it working now but I would like to be able to understand what might have caused this so you do not run into the problem when adding future devices.

 

Joe Keehnast

Senior Product Manager, Consumer Business Unit

Symantec Corporation

4

I bought and downloaded Anti-theft on my tablet PC.  The video for Anti theft said I could use it for up to 10 devices.  I have been trying to hours to get my phone added to the list of devices.  The final hurdle is the activation code.

On my invoice I have a Product Key that the "Chat" tech told me to use with the tablet.  It won't work for the phone.

What next?

Thanks.