I have 8 months left on my registration and tried to install the product N360 in a 2nd lap top, It keeps saying Invalid product key.Why is this? The product key is as listed on the DVD and also on my account so why wont it work.? Thank You
Hi,
please contact Customer Support. The easiest and fastest way is the free Online Chat: www.norton.com/chat
They can solve any activation / licensing problems in seconds. :)
Let us know the results.
Can I use my norton 360 premier edition version 5 for my brother who is not in the same country with me? Why does his laptop showing invalid keys?
Firstly, do you have the 3 PC version?
Secondly, if you do install it on your brother's PC you must use the same email address and login password as you used on your own machine or the system will think it is already in use even if you have 2 activations left.
And as suggested, if you still have a problem contact the OnLine Support team preferably by CHAT.
Hello
Sometimes when you purchase the product from a non reputable place, you may get sold a product that has already been used and may have only 1 activation remaining. This often happens when you buy software from a place like eBay. It is possible that this is the reason for the problem. Customer Support are the ones who can tell you if this is the case or not. Thanks.
Hi,
Invalid Key means you are activating the wrong product or the key you are typing is wrong. To avoid any confusion with the product or the Product Key please goto your Norton Account and download and install the Norton 360 from there, you can also check the number of available installs in there.
If you had already consumed your permitted licenses you'll get exceeded the limit message.