How do i activate Dark Web Monitoring. No option to do so, but my account says i have that.
Windows 10 laptop. Norton 360 Deluxe Plus 2
Please tell me how to turn that back on. It is off. need help. The wait times are too long and they cant help me, only transfer me and then on hold for 45 minutes. Why when i click on the box, it doesnt do anything. Need it fixed. Who can help? Active Monitoring OFF. why OFF? why not Green and ON. i did not set it to off. Any ideas??? Norton support was useless for me and twice said they would transfer directly and it was not a direct transfer. Lied to twice.
No more lies. I just want a solution. Support used to be better. Now it is lacking.
Interesting. I can't remember if the Dark Web Monitoring had a green circle and check mark before this 2-3 week hiccup here. I remember it having that, but not 100% on that so maybe you are correct. Device Security, Cloud Backup, and Password Manager all have the green circle and check mark.
It appears on my system that the items that have a green circle and check mark are the features that are local to the system and active. The Dark Web monitoring is not a local feature but as noted above you just get notifications when there is an issue.
*Update on this: So I now see that Dark Web Monitoring says: "Monitoring active". That is good, but why is the circle around that monitor picture not green like the other items? And why no green check? The other items like device security and cloud backup have green checks and are circled in green. Is everybody else's My Norton view like that?
OK, someone finally answered! So after she was saying that i have a Norton 360 Deluxe plus 2 subscription and it seems like she was hinting that i dont get the Dark Web Monitoring, i said that i have had it for a while now, but suddently it was turned OFF. Then she left for a while to research, then returned. Then she remotely accessed my PC. She ran some updates and then returned to the phone and said that it is an issue on their side! And they are currently working on it. I then asked for an ETA. .... and she said, " 24-48 hours." Tht is what i was told last Friday. Maybe that time frame is business days and working hours are considered 8 hour days so that would be like 3 to 6 working days? I dont know, but that is my update for you all. I wish i could get that time back. At least i learned some things about one of my apps that keeps the screen on when i am on a call. with that long hold i was able to test some settings on an app and i also worked on other stuff so i didnt lose all the time. i dont like when things do not work and i really dont like it when they dont work and I am currently paying a recurring charge for them!
I have more information on this. I called in to Norton again today.
After explaining the issue and providing my open case #, the support person said they dont handle the LifeLock issues..so she transferred me to the LifeLock team. I have been on hold or in this process for about 40 minutes now. It seems that the Norton person that told me it was a system issue on their side was not correct, but i am not sure. I will have to talk with LifeLock about the dead Dark Web Monitoring. Not sure why no one is letting us know what is going on. They should be reaching out to customers. We are left to try and figure it out on our own and waste our time. i should be prepping for an interview i have tomorrow.
Update: Still on hold here and going on 1 hour. That is a crazy long wait time. Not happy about this.
2nd Update: STILL ON HOLD here. 1 hour and 38 minutes and going. Ridiculous. Issue still not resolved. Norton, please help us with the product. We pay for this.
Ok, it was not a chat session. It was a phone call. In the past, I would talk with support and sometimes they would remotely access my pc for a faster diagnosis and better communication. So I requested that he view my pc screen and he said he couldn't. Strange.
Yeah, the first 2 support people couldn't solve it. Well, the first guy said he only works with Apple products and then the others couldn't solve it and didnt seem to understand what i was looking at. I asked him if he could view my screen and he said no. That was odd, because in the past they remotely accessed it sometimes to trouble shoot. The last person said it was a system issue so I guess this was a timing thing. The others may not have received the information about it being a system issue? Not sure. Definitely need better communication there, but that is everywhere. Most things I have to figure out myself... like with mobile phones and app issues and sometimes i can get some good help though. Some help is good and some is going to be useless. My Dark web monitoring is still off on computer and phone and also Privacy Monitor on my phone says "Unavailable". Strange. i will have to find time to call in again. Should be working by now.
If what you were told is true, I wonder why all of the tech support people aren't providing the same information? This situation just doesn't make sense! Norton please help us.
He didnt really do anything. He just said this is a known system issue and is on Norton side. That means it is not specific to me. Once fixed, it should fix the issue that we have.
No. That is not the solution, but thanks for generating ideas there. So I finally was able to contact someone and didnt have to wait 40 minutes this time or get no help. This guy knew his stuff. He said that this issue is system related and has nothing to do with my machine. So it does not lie on my pc side. It is on the Norton side and has nothing to do with anything i own. He had just learned of this recently so i guess Norton was slower to communicate it down to the support. I am sorry i wasted the time i did on hold here and with support when i finally got them. They could not solve it and i guess that is because they didnt know of this system issue. I was also lied to by the support team about the direct transfers. I am frustrated with the service here. Norton workers, please do not lie to customers and tell them they will be directly transferred and then put them on another 40 minute hold. Please tell the truth. I cannot fault them. Maybe they were not taught that by their parents.
And I have the Norton 360 app for my phone and Norton Clean. Those are the apps i have for my phone.
If you are signed in from your PC to your Norton account I might try signing out and restarting your machine and then sign in again.
Have you logged into your Norton online account and see what it says about monitoring? If it is on there then your problem probably lies on your PC side.
Have you download the Lifelock app for the phone? It is another way to get alerts from Dark Web Monitoring.