I've been using Norton Online Family for a few weeks now. Everything was fine then on the 24th it suddenly stopped showing activity on my oldest daughters computer then on the 25th it all stopped on my youngest daughters computer. The time limit still works but it shows nothing under web activity and search activity. I found the paw on the younger ones computer tray and it says enabled but the paw doesnt show up on my oldest daughters computer(remember though the time limit is still working so its on there). The older one uses Google Chrome the younger one uses Internet explorer, they both have Windows 7 on 64 bit. We have Norton 360 4.0 version and i tried to find the version of Online Family by right clicking and nothing happens so I went into control panel and it says 2.0.0.48. They are both administrators on their user accounts but I dont think they know how to mess with it. Please help. -Lisa