I installed NIS 2011 on my family PC last week and it worked perfectly with all web reporting and email alerts available instantly. However, as of 7/1/11, all activity reporting and email alerts stopped working. Even though my kids and I have used the computer, there is no activity reported. Any suggestions on how to correct this?
Hi, I am having exactly this problem as well. Safety Minder appears to be working OK on the family computer, and I get email alerts about blocked websites and warning issued, but when I log in to view the activtiy, every area says "No activity for last 7 days" (or for whatever reporting interval is selected). This is happening for each of my three kids who have monitored accounts on this computer.
Hi JASinILL2006,
Do you see any activities online (besides Web activities, what about others, like Search or IM activities)?
Have you ever seen any Web activities at all since installing Norton Safety Minder on the PC?
Can you please send your Norton Online Family email to us by private message in the forum, so we can check into this issue?
Thanks,
Katie
I installed NIS 2011 on my family PC last week and it worked perfectly with all web reporting and email alerts available instantly. However, as of 7/1/11, all activity reporting and email alerts stopped working. Even though my kids and I have used the computer, there is no activity reported. Any suggestions on how to correct this?
Yes, the dog paw is active. And I receive all of the dialogue boxes that the NIS is running and monitoring the sites. However, there are no reports under any of the tabs. It just says "No activity in the last 7 days." Help?
timeout2,
I assume when you said "NIS is running and monitoring the sites", you meant to say Norton Safety Minder (NSM) is running. NIS is not the program monitoring child's online activities.
Please send us your Norton Online Family account email address by private message in the forum, so we can check into your account.
Thanks,
Katie