Add-on Pack AntiSpam not working

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 My use of VISTA at present is limited since I do most of my work in XP on a multiple booted machine and I don't collect mail using WIndows Mail with the exception of some experiments.

 

I think I remember it being said by Norton that Norton AntiSpam is "not compatible" with VISTA but my experience is that a considerable number of my incoming mail messages do pick up the Norton AntiSpam tag in the subject line and get sorted to Junk Email along with some that are not so tagged. So it certainly would seem to work with VISTA to some extent but I get no AntiSpam icons on the toolbar of Windows Mail so the only way to correct mistakes is to right mouse click and use the built in Send to function to put them in the Junk Email folder, or remove them from it.

 

<< I've even been working with Symantec support, who have been great, but we aren't making any headway. They have plenty of logs which their engineers are working on but, hoping against hope, 1) has anyone else ever had this problem and 2) have you fixed it?  >>

 

 See what Norton confirm on this. If they are working to make it work that's great.

I'm running things on Vista with Office 2007 as well.

Did you look in Outlook --> help --> disabled items?

Unfortunately, that list is empty, implying that it is not disabled and is therefore enabled. I should say, BTW, that the AntiSpam toolbar is there, as it should be. I tried creating an AntiSpam rule to explicitly classify emails with a given title as spam, but it doesn’t catch those, either.

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Aha, did you train the anti spam?

Sure did. And, I always use the “This is Spam” button (that does work) on any spam that Outlook doesn’t pick up. I am fairly lucky that the current built-in Outlook AntiSpam filter is doing a fairly good job, but when both were working I had virtually zero spam in my inbox.