Hello @Brian_Yee
If you purchased a product from a retail store, you need to create a Norton account or add the purchased product to your existing account. For detailed steps, read Download your Norton product purchased from a retail store.
Users may contact support…request new Key term added to current remaining days.
~ this process [here] works for me to reach: Live Agent
Norton support via Social Support | Chat | Phone [here]
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Sign In and Enter New Product Key [here]
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- Returning customer? Sign In [here]
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System requirements to install and set up Norton protection [here]