Trying to install a 3rd device on 360 de luxe. Scan a code or share a link gives other device a sig in option, but will not send the email for forgotten username or password. Going round in circles.
FrankNicholasJohnson:
It was pure luck that I found the chat person, after going round in circles for hours trying to load a 3rd device (which had the Norton app just hours previously and worked o.k.!) With chat we tried with me looking at Norton site and operator guiding my steps by message, we had to give up and then remote access eventually solved things. If I ever, as an aging non-techy person, have problems again, would I be able to negotiate Norton's abstruse help site and find a chat person. I shudder to contemplate it.
We're all happy to hear your 3rd device is back on-board.
We all wish you lots n' lots of pure luck.
It was pure luck that I found the chat person, after going round in circles for hours trying to load a 3rd device (which had the Norton app just hours previously and worked o.k.!)
With chat we tried with me looking at Norton site and operator guiding my steps by message, we had to give up and then remote access eventually solved things.
If I ever, as an aging non-techy person, have problems again, would I be able to negotiate Norton’s abstruse help site and find a chat person. I shudder to contemplate it.
FrankNicholasJohnson Dec 8
Thanks. Ended up with remote access to get 3rd license on account, so solved problem
FrankNicholasJohnson:Trying to install a 3rd device on 360 de luxe. Scan a code or share a link gives other device a sig in option, but will not send the email for forgotten username or password. Going round in circles.
Why do you need the forgotten username or password? Those emails would get sent to the account holder. If you do not have access to that email account on the 3rd device you cannot get them.
If you know the Norton Account credentials you just enter them when you tap on Sign In.
FrankNicholasJohnson:
[...] problem is with username and/ or password. Tried various permutations to no avail. Even when it says it is sending an access code or similar, nothing arrives on my phone (which has no access problem) or on my wife's phone to which I want to give the 3rd license/cover.
Norton account username and/or password?
So, you have Norton account 2FA enabled?
Do you have any 2FA backup codes?
Caveat: I do not run Norton account 2FA
Download and install Norton 360 app on your mobile device
https://support.norton.com/sp/en/us/home/current/solutions/v137722267
Already got a product key for both active devices, and can share access for 3rd device via QR code or download link.
Then problem is with username and/ or password. Tried various permutations to no avail. Even when it says it is sending an access code or similar, nothing arrives on my phone (which has no access problem) or on my wife’s phone to which I want to give the 3rd license/cover.
Enter a Product Key
Returning customer? Sign In
https://my.norton.com/home/setup
DOWNLOAD NORTON ENTER A NEW PRODUCT KEY
https://my.norton.com/extspa/onboard/setup#/registration/home/reg/setupselection
Do you have access to the 3rd device?
Can you Sign In to your Norton account on the 3rd device?
Can you Sign In to your Norton account on any device? to retrieve product key?
Maybe, try download link - www.norton.com/cspn360