Adding new subscription key to my account

Norton 360 for iOS | Android
1

Note:

Issue abstract:

Detailed description: I have an account with Norton. My most recent version of Norton 360 Deluxe expired. Rather than purchase it at double the cost through Norton, I purchased it from Bestbuy who was having a sale. I received the key but when I am unable to find where in my account page where I can add this key. Help please

Product & version number: Norton 360 Deluxe

OS details:

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

2

Hello. This guide should help!! IMA that this article is for the old 22.xx version prior to version 24.xx .

Appears to be more recent:

SA

3

Hello @user4355
Did you register new Key with your Norton account?
Note: new Key starts new subscription term

Users may contact Norton support → request new Key term added to current remaining days.

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If you purchased a product from a retail store, you need to create a Norton account or add the purchased product to your existing account. For detailed steps, read Download your Norton product purchased from a retail store.

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Please visit norton.com/setup.
Returning Customer → Sign In

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Did you register new Key with your Norton account?

Sign In and Enter New Product Key [here ]

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==============================================

  • Returning customer? Sign In [here ]

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========================================

Note: new Key starts new subscription term
and you signed in at your Norton product?
arrow top = user account
arrow bottom = mouse hover Enter a Key

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Norton v24.12.9725

4

Is the original poster asking how to enroll a new subscription to his Norton account online or is he asking how to enter a new product key into Norton 360?

The label under the title is Norton 360 IOS/Android so I suspect he wants to add his product key to the mobile app.

I too have the same question as I have a new product key and would like to enter it into Norton 360 Android app but I have been unable to find any way using all means I could muster.

5

@xjoex This should work for you. I posted it earlier before bjm’s post:

SA

6

Thank you SA for your link.

I had tried that using this info from the link:

Android

  1. Open the Norton 360 application on your mobile device.
  2. Tap Sign in and sign in with your Norton account credentials.
  3. From the list of active subscriptions, select the subscription you want to use and then tap Next.

There is no place to sign in or sign out on V5.102.1.241208283

I would be happy if someone could point me to that.

7

on Android…do you find Account → Manage account?

8

Yes I do

But that just takes me to my Norton account online and does not allow me to enter a new product key in to the app

9

With Key registered with your Norton account.
Doesn’t Sign In satisfy Norton 360 on Android?

10

Key is currently not registered. I am looking for a way to enter the product key directly into the app after I register it.

11

Lets ask @peterweb
as I recall…I signed in to satisfy Norton on Android with Key already registered.

12

OK thank you bjm

13

@xjoex

Check this thread for entering a key into an Android device. Android - How to input new product key
Turns out you could enter a new product key with older versions of 360 Android. But the latest version no longer has that feature.

14

OK Thank you Peter.That is the conclusion I was coming to myself after knocking my head against the wall trying.

I will uninstall the old product and reinstall the new product or clear all data from the old and go thru the process of reestablishing all my old settings.

Problem is of course I have two phones and will have to go thru that process for both.

15

The mobile versions do not have that many settings that get lost on a reinstall. So clearing the app data in Android Settings is not as much of an issue as on a Windows system.