Additional info

So I just realised my Norton Account is for an old version of Internet Security I had on my old PC; it has nothing to do with this problem. BTW, this is a brand new Galaxy Note and I must have downloaded with NMS with the free NAT  or the trial of NAT; I honestly cannot rememer now. I just would like this problem fixed ASAP as it is very frustrating to be locked out of your won device for no apparent reason. 

 

Please help me...

 

Nikki