I'm using XP Pro on a Dell Optiplex GX520 and have NSWP on subscription, which is set to download/update AV definitions automatically. Following a weekly full system scan it picked up this Virus threat on 15.8.09.
It wouldn't let me repair or remove this but prompted me to the Symantec site to do a manual removal. I followed the instructions to do this which included disabling the windows system restore, run an AV liveUpdate and then full system scan. Unfortunatley this didn't remove the threat.
Something else that's puzzling me is that on the NAV Risk Properties Box it list Adware.Gen as a low risk, whilst on the Manual Repair - Risks, it is High.
Having returned from holiday, today I ran a LiveUpdate and another full system scan with the same results. So far I've never had a problem with NSWP dealing with a virus. Could the fact that on 13.8.09. I installed a free version of Advanced SystemCare 3, be conflicting in some way and stopping NSWP from automatically removing this threat?
I would be grateful help and advice on resolving this problem.
Have you tried turning off Windows “System Restore” and then rescanning and see if Norton can remove the malware? If this works, you can turn “System Restore” back on.
I'm using XP Pro on a Dell Optiplex GX520 and have NSWP on subscription, which is set to download/update AV definitions automatically. Following a weekly full system scan it picked up this Virus threat on 15.8.09.
It wouldn't let me repair or remove this but prompted me to the Symantec site to do a manual removal. I followed the instructions to do this which included disabling the windows system restore, run an AV liveUpdate and then full system scan. Unfortunatley this didn't remove the threat.
Something else that's puzzling me is that on the NAV Risk Properties Box it list Adware.Gen as a low risk, whilst on the Manual Repair - Risks, it is High.
Having returned from holiday, today I ran a LiveUpdate and another full system scan with the same results. So far I've never had a problem with NSWP dealing with a virus. Could the fact that on 13.8.09. I installed a free version of Advanced SystemCare 3, be conflicting in some way and stopping NSWP from automatically removing this threat?
I would be grateful help and advice on resolving this problem.