Virus Protection Promise is a virus removal service provided by Norton experts. If they are unable to remove the virus from your Windows, MacOS, Android or iOS device, you will be entitled to a refund even if no other refund right applies.
Virus Protection Promise is a feature offered only with automatically renewing subscriptions and only applies to device security subscriptions with antivirus features.
For more information, see Terms & Conditions.
https://support.norton.com/sp/en/us/home/current/solutions/v62458994