After 360 V1 to V2 update Norton apps "fail to initialize"

Norton Security | Norton Internet Security
21

Bill,

 

I believe this scenario is just specific to an environmental difference on your specific machine. (mlopezjr was able to show this by his clean OS working fine)  I'm suggesting MSConfig to help rule out other applications and services that we are unaware of that may be causing a possible conflict here.

22

Hi, I have exactly the issues described by the others above..

 

I have tried a number of things - including all the suggestions in this thread and have been online via chat with Support on several occasions..

 

The only thing that I have not tried as yet is to re-install the OS...but that is not really something that I'm willing to do at this point.

 

Given the version 1.x installs and works without issue , can someone make any suggestions as to what component of ver 2.x could be the source of the problem here..There are clearly a number of people seeing very similar issues so there must be a conflict somewhere - however given that I have tried to install without loading any Services other than MS ones and also without loading any start-up apps I don't know where to start in terms of getting to a root cause...

 

I'm running Windows XP Pro, SP3

 

All suggestions welcome..

 

Thanks

Message Edited by eannalennon on 10-08-2008 12:17 PM
23

Is there anyone that can get me screenshots of these errors?  I’ve had NO luck creating such a scenario.  :frowning:

24

One additional thought comes to mind, pertaining to permissions.

 

You need to add and set to "Allow Access" the users Administrators, Interactive and System. You do this by:

1.  Running DCOMCNFG (Click on START>Run, type in dcomcnfg)

2.  Click on the Default Security tab.

3.  Click on the Edit Default button for Default Access Permission

4.  Add proper users. (Administrators, Interactive and System)

5.  Reboot for settings to become effective.

Message Edited by NateR on 10-09-2008 09:33 AM
Message Edited by NateR on 10-09-2008 09:34 AM
25

Tried that - No change I'm afraid..

 

You asked for a screen shot - See below..

 

The error is always the same ,the only variable is the name of the offending EXE file - Variously it will be MainStub.exe , Scanstub.exe , CCapp.exe , OScheck.exe and once the error occurs No symantec product will run - e.g If I try to run NRT I'll get the app error for SymNRT.exe

 

Norton 360 v2 Error

26

Can you launch any other EXE application installs?  I’m almost suspecting a possible threat at this point, if only Symantec signed applications are being prevented from running.

27

Other apps work fine..

 

I need to restart in safe mode to run NRT and then I can install version 1.x without any issues...

 

Version 1.x works perfectly - just can't get 2.x to run under any circumstance...

 

In terms of a threat , unless it's one specificically targetted at ver 2.x surely I'd have similar issues with the previous version?

Message Edited by eannalennon on 10-12-2008 06:19 PM
2 Likes
28

Anyone ever figure out a good fix besides reinstalling the OS?

 

I have the same problem others do, failed to initialize messages, all the norton EXEs show that same behaviour but all other applications seem to work fine.

 

Other PCs I have upgrade fine, but this one PC I have just wont do it.

 

I am going to isolate this PC in case anyone wants any info to try and fix this problem.

29

Running filemon while I execute the 2.0 upgrade executable, I see BUFFER OVERFLOW when taskmgr.exe queries

 

C:\Documents and Settings\All Users\Symantec Temporary Files\ NS360S200.exe

 

No file attach, I can send the 85k to anyone who wants more detail

30

Do you have the latest version 2.4.0.4 ? What is your OS ?