Not quite 2 weeks ago I attempted to upgrade to NIS09 from my previous version (NIS 2008). After the apparent sucessful upgrade, I encountered a problem --- it would tell me occasionally that I had turned off AntiVirus when in fact I hadn't. Support instructed me to un-install and re-install. This I attempted to do through "All Programs -> Norton Internet Security -> Uninstall Norton Internet Security". However, that got hung up. Support then told me "No, un-install it using the Norton Removal Tool" but that got hung up as well. I was later told I should run it in SafeMode, which I did, and it finally appeared to have removed everything successfully.
I ran the NIS09EN.exe executable and everything seemed to be fine. No more bogus "your AntiVirus has been turned off" messages. I ran LiveUpdate and that worked great. Ran a full system scan - no problems. I checked my Outlook email and visited numerous websites - again no problems.
Then I re-booted my machine --- and I have no internet access. When I bring up "Task Manager", under the "Networking" tab it indicates "No Active Network Adapters Found". When I run "ipconfig/all" from the command line, I receive "Windows IP Configuration" and that's it.
I ran the un-install and re-install numerous times, with the same result. At a lose as to what to do next (and not receiving any good suggestions from support), I decided to revert to NIS 2008. Wouldn't you know it - it now has the same problem.
So my "solution" at this point is to never reboot my machine (although I've done that a couple of times recently when I did a shutdown vs. a hibernate).
Since this problem started occurring (just in the past 2 weeks) I've probably un-installed and re-installed NIS 2009 15, if not 20, times... with always the same results --> After the installation, everything works fine until I re-boot. After the re-boot, I bring my machine back up in SafeMode, run the Norton Removal Tool, bring my machine back up in standard mode and everything is back to normal --- I can get to internet just fine (sans any protection). I go through the re-install, LiveUpdate, etc. etc. etc. and everything works fine until I re-boot.
I'm sure all the initial unsuccessful un-installs messed up my system settings / files somehow but since I can so readily re-create the problem, and always get back to normal internet access after an un-install, I'm hoping someone can tell me what I need to do to correct this (aside from a re-install of Windows). Incidentally, I'm running Windows XP SP3.
Also, I re-booted with /BOOTLOG on for both situations --- with NIS 2009 installed and without. The drivers 'not loaded' are the same with the exception of "Did not load driver \??\C:\WINDOWS\system32\drivers\NIS\1005000.087\SRTSPX.SYS" which I expected since NIS 2009 wasn't installed on that particular run.