After attempting fix of trojan, norton product will not open

SAFE SEARCH???? HOW ABOUT EASIER TO USE, JUST REGISTERING TO THIS WAS A PAIN, FINDING WHERE TO GO FOR A SUBJECT EVEN HARDER.

WOULD BE NICE TO GET SOME SUPPORT. I RAN A SCAN WITH NORTONS, IT FOUND A BACK DOOR TROJAN, CLICKED ON FIX PROBLEM & WAS NOT ABLE TO OPEN NORTON'S AGAIN. TRIED A UPDATE DOWNLOAD & IT RESPONDED NO NORTON PRODUCT FOUND ON YOUR COMPUTOR, MUST HAVE BEEN SOME TROJAN, ANY IDEA OR ANSWERS OUT THERE. THANKS, LARRY

 

[edit: renamed thread subject for clarity.]

 

Message Edited by Tony_Weiss on 09-28-2009 06:06 PM