I brought my PC out of standby this morning and manually ran live update from the tray icon (I've found this resolves slowdowns later when I'm trying to do something and NIS decides to run live update and a quickscan when ever the heck it feels like it ). When live update had completed the NIS tray icon went from the happy green check mark to a red X and a little popup window (or should I say pop beside?) appeared and said: "you have turned off your antivirus..."
I ran liveupdate again and it reported no more updates available and still the red x remained. I then attempted to turn antivirus protection back on from the menu available from the tray icon and it only gave me the option of turning off the antivirus protection. So I selected that option and then I was given the option in the menu to turn the AV protection back on, which I did. Now I have a happy green check mark and everything appears normal again.
What the heck happened and why?
I'm running Windows XP SP3 and my NIS 2010 is version 19.2.0.10
As of 10:15AM EST 11/20/2011 Live update reports there are no further updates available.
I'm not sure what happened to your system but there have been a number of 'interesting' things happening this past week. Some have been identified and fixed while others are still on the wanted list.
Possible causes are transmission errors as the data is relayed across the Internet, something not quite right on the server, the update sequence not in order, etc. The most common fix is tot reboot and run live update. It can take more than one time so continue the sequence until the program tells you that all updates have been downloaded AND installed.
When ever I run live update manually I always run it until it says there are no more updates. As for the time and date thing I have a shareware program that changed the Windows auto time update function to once every three hours because the PC I had the issue on has always had a time drift problem of up to a couple minutes a day (For those who are interested here's the link to the download site for that program: http://www.worldtimeserver.com/atomic-clock/). Since I had just come out of standby I guess the time could have been up to a couple of minutes off. Do you think the tolerance has to be that tight between a remote PC and the Symantec Live update servers?
I guess the time could have been up to a couple of minutes off. Do you think the tolerance has to be that tight between a remote PC and the Symantec Live update servers?
Is the entire Norton program actually disabled or only the Auto-Protect function? The issue is that Norton needs the system clock to keep track of your subscription status. I don't think the clock being wrong by a couple of minutes or hours would affect this. But if the clock actually lost power at some point, then it might cause Norton to lose track of your days remaining when the clock stopped working - and that would disable the entire program. You can resolve this each time by clicking Support > Subscription Status. If running the Subscription Status Check instantly revives Norton, then the problem is most likely your system time failing.
As far as I could tell at the time everything was working with the exception of the Red X on the tray icon (the problem went away after I clicked the "Disable Antivirus Auto-protect" and then clicked the "Enable Antivirus Auto-protect" in the menu popup avaliable from the tray icon). I have not seen this problem reoccur since the original event a couple days ago.
). When live update had completed the NIS tray icon went from the happy green check mark to a red X and a little popup window (or should I say pop beside?) appeared and said: "you have turned off your antivirus..."
As for the time and date thing I have a shareware program that changed the Windows auto time update function to once every three hours because the PC I had the issue on has always had a time drift problem of up to a couple minutes a day (For those who are interested here's the link to the download site for that program: 
