After reinstalling OS, Norton product won't install

Norton Security | Norton Internet Security
1

Hi there, looking for some help please. I contacted Norton a while ago and advised them that I would be disabling Norton for several hours. I then completely removed my XP operating system  as I was having so many issues. When I have come to reload Norton Internet Security all appeared to run smoothly but I cannot get any access to anything, When I look at the installation download - NIS-ESD-22.10.0.85-EN It is telling me that the product is already installed and that I have the latest version, but I cannot see it. I have no icon on my desktop or in the task bar area.

 

2

Hello Bill

You are very welcome. Glad it's working for  you.

Thanks.

3

That's great to hear! Thanks for the update, Bill.

4

Current situation - latest NIS has been run and installed.

The installer in my download area which had not installed and just sat there, all of these were removed by Norton and then the latest NIS downloaded.  Fully protected and raring to go.

Thanks for everyone's help

Thanks - Bill

5

Thanks Tony Weiss and floplot for your comments, Just one other thing that I should have mentioned before, I have changed browser from windows internet explorer to Mozilla Firefox.Would this cause any problems with downloading the same Norton product.

I have noticed that Norton Identify safe now has an add on for Firefox, would this be the same for Norton Internet Security?.

Thanks

 

 

6

Hello Bill

 

Here are the instructions on how to add a image to your post.

https://community.norton.com/en/forums/how-post-image-forums-0

Thanks

7

Hi Bill,

No worries, thanks for the reply. It sounds to me like the product gets downloaded, just not installed. Where are you getting your copy of Norton? I recommend going to https://www.norton.com/latestNIS to get the currently version. Then just launch it from wherever your downloaded files go, typically to the Downloads folder. If you're able to post any screenshots (cover up email addresses and any activation keys) that would be helpful. Thanks.

8

Thanks Tony for coming back to me, this is my first venture into the community. In answer to your questions, I was running XP and was having so many issues due to me trying to increase the computer speed by deleting some of the windows XP components that I didn't think I needed. I got it wrong. I have a Windows XP disk that I loaded and chose the 'New Installation' option, I knew this would completely clear XP from my PC.

I had previously disabled Norton before carrying out the above.

I have then been reloading software, When I got to Norton Anti Virus I was not expecting any problem, wrong.

Not that sure what Issue I was running, I have the product key, order number,serial number - The order number is NP1230427843.

I am currently running Firefox as a browser 52.2.1 (32 bit) ESR.

When I download Norton using NIS-ESD-22.10.0.85-EN NIS downloader I cannot see the Norton product icon on my desktop or in my task bar. I wish I could run a scan of the product, but I can't see anything.  When I go on to my product at Norton within the devices area the system is showing an Issue found and asking me to fix, which I have. Then gone ahead with the download.

I hope this helps

Cheers  Bill

 

9

Thanks for the post, @Bill Robinson 2. I'd like to better understand the situation, as there are a few missing details that might help lead us to a solution.

  • You wrote that you "completely removed my XP operating system". What does that mean? How did you remove it? What did you replace it with?
  • "When I have come to reload Norton Internet Security..." which version were you running before, if you know? And do you mean you had to install it again? Since wiping out the Operating System would completely remove it.
  • You title reads "Missing Identity Safe" but your post doesn't mention Identity Safe. Is that also something wrong, that Identity Safe is missing? From where, the browser? Which browser and version?
  • You also wrote "I cannot get any access to anything" what does that mean? Can you launch the product? Can you access the settings? Can you run a scan? If there's a visual representation, a screenshot of the issue would also help.

I apologize for the many questions, my goal is to figure out the problem and see if this is something known or a new issue that might impact more customers. Thanks for your help.