Helpppppp!!!!
I was instructed -due to the fact that Internet Security -anti virus - had been turned off, to use the Norton Removal Tool to remove all of the Norton /Symantec products on the computer and then to reinstall them. This I dutifully did, and the Anti virus is functioning properly now, however here is the situation:
1) I had been fully registered and had fully configured the "Norton Online Family" to monitor all of the accounts on my lap top XP;
2) After the removal tool was utilzed and Internet Security 2011 fully re-installed and fully functioning properly I find the following issues occurring:
a) under Parental Controls = "no parental controls have been installed" click here to install - which I did and which sent me to the "Norton Online Family Web Site" where I logged in properly and found that everything was still the same - properly configured exactly as it had been before the reinstallation of Norton Security 2011;
b) No monitoring is occurring - monitoring had ceased the day I uninstalled and removed the Norton Internet Security product with the Norton Removal Tool.
Questions:
A) How do I get my "Norton Online Family" to actively monitor and properly block the sites that it is configured for?
B) I also want to make sure that monitoring and blocking / allowing access covers all of the accounts [there are 4 different users - 1 is the Administrator - I want "Norton Online Family" to properly block and to allow access and also to fully monitor the Administrator user as well;
Would anyone out there know what is the best way to fix these issues?
Thanks,
chucktheswimmer