Agent of Norton Ghost 14 not available

Hello,

 

I can't make a backup with Norton Ghost 14 under Windows Home Basic. It's starts and at the end of the work from ghost a message occurs:

 

"Der Remoteprozeduraufruf ist fehlgeschlagen."

 

"The Remote-Prozedur-Call ist not available" 

 

and

 

"The agent ist not active."

 

But the agent is active. I looked that up in the services.msc. Also the RPC is started and all depended services.

 

The error-number is 800706be.

 

Then the window "Norton Ghost Serviceverbindung" is open. But I can't implement the agent. I fill the textboxes with my username and password from the windows-logon (the user is an administrator-account), but the error is, that the informations username and password can't be used for locale connections.

 

Can somebody help me?

 

Steffen