Alert Options not available

We use Norton Family.  Most of the time when we get an alert from our kids activity it has an options available,  one of which is to allow the website.

However,  on occasion an alert does not have ant options (ie the 3 dots dont appear).  Any idea why..?  

Hi @Greg33

We are sorry that it happened. Could you share a screenshot to help us understand the problem better?

Regards
Norton Family Team