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Bob,
This sounds familiar... Question: Did you install Norton Internet Security 2008 after installing NSW-B?
Even though the recommended order of installation is NSW-B, then NIS (which I had followed), tech support had me uninstall NSW-B (add/remove programs) and then re-install. Afterwards the help files were available.
Pete
My earlier reply to you suggestion must have been lost. I tryed the link your provided and was asked to select a program and a version. when I selected Systemworks the version dropdown disappeared and clicking GO asked me to select a version. I got the dropdown back, but it would not let me enter anything and GO still asked for a version. How do I get to the support. I’m not to thrilled with the web sight so far.
I apologize; please try this link:
http://www.symantec.com/norton/support/productdetail/contact_ts.jsp?pvid=nsw_2008
Thanks!
The program was installed, uninstalled, and reinstalled to try to solve the problem. The Symantec Help Center button under Support produced no result. None of the Help buttons on the Norton Utilities (Ver. 19.0.1.8) windows included in the Systemworks program produced any returns. All help seems to be missing. Can someone help me find it? I don’t seem to be able to get trrough to any Symantec support.
I would first recommend contacting our Customer Support team through the following website:
http://www.symantec.com/norton/support/selectproduct_ts.jsp
If you have already done this and they could not resolve your issue, please let us know. If this is the case, please provide as many details as possible. Thanks!