Norton blocked a file claiming it has the Trojan.Gen.2 virus. It's hperlinked in the detail section. I click on it thinking it will give me more information about this virus, but instead it goes to a generic web page titled 'Emerging threats' with some links about some generic posts about security issues and ANOTHING about Trojan.Gen.2. Pretty lame by Norton.
If I want to learn more about Trojan.Gen.2, I have to Google it.
Looks like Norton thinks there's a virus but can't definetely know what it is. Ok thanks Norton!
Hello Abdu. Please post us a screenshot of the detection in your Norton history if possible for reviewing. Here is how:
https://community.norton.com/en/forums/how-post-image-forums-0
SA
Report a suspected incorrect detection to Norton
https://support.norton.com/sp/en/us/home/current/solutions/v126152382
Submit a file to Norton
https://support.norton.com/sp/en/us/home/current/solutions/kb20090602171902EN
Respond to incorrect Norton alerts that a file is infected or a program or website is suspicious
https://support.norton.com/sp/en/us/home/current/solutions/kb20100222230832EN
Please tell us what Norton is telling you regarding this event.
For information regarding this event > from Norton pop-up > View Details > Copy to Clipboard &or from Norton history > More Options > Copy to Clipboard > paste here.
For second opinion choose File &/or Search hash at VirusTotal
Act on quarantined risks or threats
https://support.norton.com/sp/en/us/home/current/solutions/v6200305
Turn off or turn on Download Intelligence
https://support.norton.com/sp/en/us/norton-security/current/solutions/v23920640
Exclude files and folders from Norton Auto-Protect, SONAR, and Download Intelligence scans
https://support.norton.com/sp/en/us/home/current/solutions/v3672136
Fix problem detecting a file or program as a threat even after you exclude it from scan
https://support.norton.com/sp/en/us/home/current/solutions/v115455517
Configure Exclusions/Low Risks settings
https://support.norton.com/sp/en/us/norton-360/home/solutions/v15457075
Exclude files with low-risk signatures from Norton scans
https://support.norton.com/sp/en/us/home/current/solutions/v15463085
Trojan.Gen.2 is a heuristic detection designed to generically detect a Trojan Horse.
[...]
Files reported as Trojan.Gen.2 may not necessarily be malicious. Should you be uncertain as to whether a file is malicious or a false positive detection, you can submit the affected file to https://www.virustotal.com/en/ to be scanned with multiple antivirus engines.
https://malwaretips.com/blogs/remove-trojan-gen-2-trojan/
Yes, Norton pages are lacking since Symantec - Norton parted ways.
My understanding:
Symantec threat write-up pages hosted on symantec.com domain from the past were removed after the Broadcom's acquisition of Symantec enterprise business. There is no alternative content, at this time.
Since there are no threat write-up pages anymore, all the threat info pages have been redirected to the generic Security Center Emerging Threats page.
https://community.norton.com/en/comment/8502457#comment-8502457