Allowed time exceeded when messages are received and answered

My child manages to use his smartphone outside the allowed time. Indeed, he has the opportunity to respond to the messages he receives. Can I sop that? Thank you!
P.

Hi Pierémy,

Welcome to Norton Family forum.

Could you kindly check if the device has all the permissions set? Please check this article for details on how to set it up Prepare your Android device for parental supervision using Norton Family

Also, please ensure you have latest version of Norton Family installed.

Thanks,

Pradheep